Awad Tambal
Silver Spring,MD
Summary
Enthusiastic, results-driven Sales and Customer Service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Talent for building positive relationships with staff at all levels of the organization and the public. Innovative thinker who consistently seeks out opportunities to improve processes and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Sales Representative
HomeTech
03.2024 - Current
- Through door-to-door canvassing, helping homes with external upgrades, mostly roofing, and skillfully submitting storm damage claims to insurance companies, I acquired lifelong communication skills
- Personalized assistance was given, assisting consumers with claims procedure and guaranteeing seamless experience, all while gaining proficiency in problem-solving, negotiation, and customer service.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Canvasser/Sales Rep
Shanco
12.2023 - 02.2024
- Skilled door-to-door salesperson with a focus on roofing solutions
- Demonstrated ability to surpass sales goals and deliver first-rate customer service
- Proficiency in providing homeowners with confident, clear guidance when making roofing decisions.
Sales Representative
Under Armour
07.2020 - 12.2023
- Assisted customers with merchandise selection, as well as worked as the cashier.
Operations Intern
Washington Commanders
12.2022 - 01.2023
- Assisted fans by ensuring they were having a good time and accommodated them with finding their seats.
University of Maryland Equipment & Compliance Mgr
University of Maryland, College Park
10.2022 - 12.2022
- Setup Practice and games, assist with drills, assist with equipment and maintenance
- Under the general supervision of the Associate Athletic Director of Athletic Equipment Services (AES), had the primary responsibility for coordination of routine daily activities related to all football and assigned Olympic team sports, receipt and distribution of athletic equipment and supplies, laundering, and maintenance of inventory records.
- Responsible for assisting in the enforcement of NCAA, university, and State policies and procedures as they relate to the athletic equipment facility.
- The position regularly acts as a liaison between the department and student-athletes
- Worked closely with football contacts to resolve problems or issues arising in the day-to-day operations of the department.
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
Youth Football Coach
i9 Sports
04.2022 - 07.2022
- Designed and taught basic sports strategies to an assigned group of kids.
Porter
Hyundai Fitzgerald
12.2020 - 03.2021
- Assisted customers with issues regarding their vehicles as well as transported vehicles
- Helped salesmen with the process of selling vehicles.
Lifeguard
Georgetown Aquatics
05.2018 - 09.2018
- Ensure the safety of all guests by enforcing rules effectively and diplomatically to ensure positive compliance.
Education
Bachelor of Arts - Public Policy
University of Maryland (College Park)
College Park, MD05.2024
High School Diploma -
John F Kennedy High School
Silver Spring, MD05.2020
Skills
- Communicating rules and policies positively
- Teaching complex concepts to a variety of learners
- Strong focus and attention to detail
- Maintain calm in high-pressure/high stakes situations
- Integrates positively into teams
- Maintains focus and drive working independently
- MS Office (Word, PowerPoint)
- Appropriate use of social media
- Sales
- Leadership
Certificates & Awards
- CPR Training
- First Aid Responders Certificate, Red Cross 2018
- John F. Kennedy High School Certificate of High Achievement, 2018
- Superintendent's Student Service-Learning Award, 2018
- NHS secretary member
Volunteer Experience
- Montgomery County Department of Recreation, Prepared for, hosted, and led events and activities involving Montgomery County Public School students in sports and the arts., 01/01/19, 04/30/19
- Homework Hotline, Answered phone calls assisting students with homework in a range of subjects., 01/01/18, 06/30/18
- Montgomery County State’s Attorney’s Office, Served on the jury assisting a judge in coming to a fair verdict for juveniles., 01/01/18, 06/30/18
- George B. Thomas Learning Academy, Coached and mentored students attending “Saturday School” to increase their grades in effective study skills and habits., 08/01/16, 06/30/17
- Montgomery County Department of Recreation, Assisted summer staff in planning and leading activities for campers., 06/01/16, 08/31/16
- Future Leaders Forum for Young Men; Capital One, Engaged in activities designed to inspire, encourage, increase awareness of, and build leadership skills., 05/01/16, 07/31/16
- Montgomery County Department of Recreation, Summer Leadership Challenge program to help develop leadership skills and problem solving., 06/01/15, 07/31/15
Additional Information
Extra-Curricular Activities:
● Minority Scholars Program
● National Honor Junior Society since 2018
● Track and Field, 2016-2017
● Varsity Basketball, St. Andrew Apostle, 2013- 2016
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Representative
HomeTech
03.2024 - Current
Canvasser/Sales Rep
Shanco
12.2023 - 02.2024
Operations Intern
Washington Commanders
12.2022 - 01.2023
University of Maryland Equipment & Compliance Mgr
University of Maryland, College Park
10.2022 - 12.2022
Youth Football Coach
i9 Sports
04.2022 - 07.2022
Porter
Hyundai Fitzgerald
12.2020 - 03.2021
Sales Representative
Under Armour
07.2020 - 12.2023
Lifeguard
Georgetown Aquatics
05.2018 - 09.2018
Bachelor of Arts - Public Policy
University of Maryland (College Park)
High School Diploma -
John F Kennedy High School
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