A. Wade Heyman
Tyler
Summary
For over two decades I've driven and repaired vehicles. My fascination with transportation has fueled my desire to search for a career in the automotive world. Although various industries have lead me to this point, my work ethic was forged at these stepping stones. Taking skills from each job, I've developed a comprehensive offering of diligence and drive that I believe will be a valuable asset to the work place.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Technician
BMW of Tyler
07.2023 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Diagnostic Technician
Larsen Automotive
06.2018 - 05.2023
- Improved customer satisfaction with timely diagnosis through excellent communication and collaboration with staff.
- Continuously updated knowledge on current testing methodologies by attending relevant training sessions and workshops.
- Reduced errors in test results documentation through meticulous record-keeping practices and attention to detail.
- Utilized portable diagnostic assessment equipment.
- Completed Star Level Inspections as a CARB Certified SMOG Inspector.
Service Advisor
Capitol Buick GMC
02.2015 - 05.2017
- Greeted service guests throughout the day with curtesy and professionalism
- Scheduled daily appointments via phone calls and emails
- Recommended a multitude of available repairs and services
- Prioritized work in the repair shop and bridged the gap between customers and the status of their vehicle's repair
- Worked toward maintaining a high level of customer satisfaction through the entire dealership
Education
High School - Arts & Science
Caddo Magnet
Shreveport, Louisiana05.1998
Partial College - Architecture & Construction Management
LSU
Baton Rouge, LouisianaSkills
- Brake inspection
- Customer relationship management
- Time management
- Record keeping
- Continuous learning
- Attention to detail
- Strong work ethic
Professional Skills
Intermediate, Intermediate
Additional Information
05/01/98, Architecture & Construction Management, Deferred, 02/01/15, 05/01/17
Personal Information
Hobbies: Most of my time is spent in the pursuit of knowledge, specifically in the automotive field. However, this does not leave out a strong interest in all types of transportation, including sea, air, and beyond. The human desire to travel from point A to point B, coupled with exploration, has produced many ways to propel oneself. I want to be a part of what's next, in the safest, but fastest way possible.
Certification
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence. A1-A8 with Associate and Member Level ASE Certifications, ASE 608 Refrigerant Recovery and Recycling Certification
Timeline
Automotive Technician
BMW of Tyler
07.2023 - Current
Diagnostic Technician
Larsen Automotive
06.2018 - 05.2023
Service Advisor
Capitol Buick GMC
02.2015 - 05.2017
Partial College - Architecture & Construction Management
LSU
High School - Arts & Science
Caddo Magnet
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