Awais Ali
EGG HARBOR TOWNSHIP,NJ
Summary
Customer-oriented interactions bringing excellent customer satisfaction to the company. Versed in conducting customer account research, fulfilling requests and rectifying data and billing errors. Exemplary organizational, management and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Life Insurance Sales Agent
Globe Life And Accident Insurance Company
EGG HARBOR TOWNSHIP, NJ
04.2023 - 03.2024
- Maintained knowledge of industry trends, regulations and best practices in order to provide accurate advice.
- Coordinated with underwriters and actuaries to ensure timely processing of applications.
- Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
- Conducted regular reviews of existing policies, identified gaps in coverage, and offered solutions.
Customer Service Specialist/Sales Advisor
Best Buy
Mays Landing, NJ
07.2017 - 12.2022
- Politely addressed any customers complaints, escalating to management when necessary.
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
- Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Received 10 star customer satisfaction rating through voice, chat, and email communication.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Top performer in sales; always exceeding revenue quotas whilst obtaining 8 to 10 new credit card lines per week.
Customer Care Agent
SelectQuote Senior
Houston, TX
08.2024 - Current
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Recommended potential products or services after analyzing customer needs.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Education
High School Diploma -
Egg Harbor Township High School
Egg Harbor Township, NJ06-2016
Skills
- Computer-literate performer with extensive software proficiency such as Microsoft Office and CRM software
- Data Entry and Maintenance
- Translation and Interpretation Services
- Unsurpassed interpersonal skills
- Ability to mitigate conflict in the workplace
- Strong sales expertise
- Exceeding sales quotas
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Customer Care Agent
SelectQuote Senior
08.2024 - Current
Life Insurance Sales Agent
Globe Life And Accident Insurance Company
04.2023 - 03.2024
Customer Service Specialist/Sales Advisor
Best Buy
07.2017 - 12.2022
High School Diploma -
Egg Harbor Township High School
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