Proven track record in enhancing customer satisfaction and retention, notably at Symmetry Financial Group, by leveraging CRM software proficiency and exceptional customer service skills. Excelled in ethical practices and policy customization, achieving favorable outcomes in complex negotiations. Demonstrated ability to surpass sales targets and foster positive client relationships, contributing to significant business growth. Driven Customer service with 40 plus years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Hi, I’m
Joseph Pac
Valdosta,GA
Summary
Overview
38
years of professional experience
Work History
Symmetry Financial Group
Life Insurance Sales Agent
07.2018 - Current
Job overview
- Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
- Negotiated optimal terms on behalf of clients with insurance carriers, obtaining favorable rates that aligned with client budgets while still meeting coverage requirements.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
- Ensured the highest level of ethical conduct and professionalism in all client interactions, fostering trust and credibility within the community.
Golden Phoenix Spa
Massage Therapist
01.2015 - Current
Job overview
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Langdale Kia
Car Sales Manager
12.2018 - 06.2019
Job overview
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
Greenway Dodge Chrysler Jeep
Fleet Sales Manager
02.2010 - 04.2011
Job overview
- Spearheaded regular training sessions for staff members on product knowledge, sales techniques, and customer service skills.
- Developed customized proposals for clients, showcasing the value and benefits of fleet solutions.
- Analyzed customer needs to recommend tailored fleet solutions, resulting in higher satisfaction rates and stronger client retention.
- Led cross-functional teams in the development of new products or services catering specifically to the fleet market segment''s needs.
Joe' Pressure Washing
Pressure Washing and Tree Trimming, Landscape
03.2000 - 09.2008
Job overview
- Trained new employees on casing hand tasks, ensuring consistent performance standards across the team.
- Reduced downtime by promptly addressing equipment malfunctions and conducting regular maintenance checks.
- Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
- Assisted in the assembly of casing strings, contributing to faster project completion times.
- Maintained a clean work environment, promoting both safety and efficiency on the rig site.
- Promoted workplace safety culture by participating in safety meetings and offering suggestions for hazard mitigation strategies.
- Helped maintain inventory levels of critical equipment parts, reducing delays due to supply shortages or unavailability of resources.
Publix Super Markets Inc
Bakery Department Manager
06.1986 - 12.2001
Job overview
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
Education
Seminole Community CollegeOviedo, FL
Bachelor of Science from Accounting And Finance
12.2007
University Overview
University of Central FloridaOrlando, FL
Bachelor of Science from Accounting Degree And A Finance Degree
12.2007
University Overview
Skills
- Objection handling
- Social Media Marketing
- Ethical practices
- Policy customization
- CRM software proficiency
- Customer Service
- Licensed Insurance Agent
- Account Retention
Timeline
Car Sales Manager
Langdale Kia
12.2018 - 06.2019
Life Insurance Sales Agent
Symmetry Financial Group
07.2018 - Current
Massage Therapist
Golden Phoenix Spa
01.2015 - Current
Fleet Sales Manager
Greenway Dodge Chrysler Jeep
02.2010 - 04.2011
Pressure Washing and Tree Trimming, Landscape
Joe' Pressure Washing
03.2000 - 09.2008
Bakery Department Manager
Publix Super Markets Inc
06.1986 - 12.2001
Seminole Community College
Bachelor of Science from Accounting And Finance
University of Central Florida
Bachelor of Science from Accounting Degree And A Finance Degree