Awais Shaukat
Hicksville,USA
Summary
Detail-oriented healthcare operations professional with a B.S. in Nursing and patient care experience. Skilled in HIPAA compliance and EHR documentation, alongside high-volume billing support. Capable of triaging complex issues and conveying information clearly. Experienced in Excel for data tracking and decision support, fluent in English, Urdu, Punjabi, and Hindi.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Office Manager
EnergyHub
Brooklyn, New York
11.2023 - Current
- Managed office budget to oversee inventory, postage, and vendor services.
- Coordinated daily office operations and administrative tasks to ensure efficient workflow.
- Prepared reports and presentations for internal stakeholders to support decision-making.
- Assisted with document preparation and formatting for internal and external communications.
Personal Care Aide
Care Giver Pro Homecare Inc.
Queens, USA
02.2022 - 05.2023
- Serve as the main point of contact for clients and their families, handling questions, schedule changes, and concerns
- Maintained composure during stressful situations and remained clear in stressful situations, including health emergencies and difficult family conversations
- Maintained precise records of client conditions daily documentation of client condition and care provided
Sales Representative
Metro by T-Mobile
Brooklyn, USA
01.2016 - 01.2017
- Handled a steady stream of walk-in customers: device troubleshooting, billing disputes, plan changes, and new activations
- Talked customers through technical problems step by step, in whichever of four languages they were most comfortable
- Processed sales transactions and account changes; tracked sales and inventory in Excel
Sales Vendor
Sequel International Inc.
Manhattan, USA
10.2013 - 01.2016
- Educated customers on product features, pricing, and warranties to enhance purchasing decisions.
- Collaborated with sales teams to optimize promotional strategies and initiatives.
- Managed product displays to enhance customer engagement and visibility.
- Conducted inventory checks to maintain stock levels and organization.
Education
Bachelor of Science - Nursing
Adelphi University
Garden City, NY12-2024
Skills
- Office administration
- Budget management
- Vendor management
- Customer service and support
- Technical troubleshooting
- Microsoft Excel
- Record keeping
- Document accuracy
- Microsoft Word
- Microsoft PowerPoint
- Problem solving
- Office technology management
- Conflict resolution
- Microsoft PowerPoint
Certification
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
Timeline
Office Manager
EnergyHub
11.2023 - Current
Personal Care Aide
Care Giver Pro Homecare Inc.
02.2022 - 05.2023
Sales Representative
Metro by T-Mobile
01.2016 - 01.2017
Sales Vendor
Sequel International Inc.
10.2013 - 01.2016
Bachelor of Science - Nursing
Adelphi University