Awal Mohamed
Tacoma,WA
Summary
Dynamic professional with a proven track record at Delta Air Lines, excelling in passenger assistance and inventory management. Demonstrates superior customer service and excellent interpersonal skills, enhancing patient and passenger experiences. Achieved significant improvements in efficiency and service provision, showcasing strong multitasking and time management expertise.
Overview
9
9
years of professional experience
Work History
Airport Customer Service Agent
Delta Air Lines
05.2016 - Current
- Ramp agent tasks consisting of loading and offloading luggage and cargo, with experience of driving tugs, belt loaders, and motor vehicles on the ramp.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with other Delta staff to address any delays or cancellations, with updates to any affected passengers.
- Going above and beyond ACS responsibilities to provide an exceptional experience for all Delta passengers.
Orthopedic Assistant
Pacific Medical Inc
11.2019 - 12.2022
- Managed inventory of medical supplies and equipment required for daily operations within the orthopedic department, avoiding shortages or delays in service provision.
- Enhanced patient experience by providing clear and concise instructions on post-operative care, ensuring proper recovery and minimizing complications.
- Assisted with casting procedures to immobilize fractures or correct deformities, providing relief from pain while promoting healing.
- Enhanced clinic efficiency by organizing patient records, scheduling appointments, and managing patient flow.
Education
Bachelor of Science - Biology / Chemistry
Saint Martins University
Lacey, WA05-2015
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Superior customer service
- Excellent interpersonal skills
- Cross-cultural sensitivity
- Customer service
Timeline
Orthopedic Assistant
Pacific Medical Inc
11.2019 - 12.2022
Airport Customer Service Agent
Delta Air Lines
05.2016 - Current
Bachelor of Science - Biology / Chemistry
Saint Martins University
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