Awa Malicka Barro
Lansdowne,PA
Summary
A resourceful leader guided by an entrepreneurial spirit with strengths in daily operations management, workflow improvements and customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Management Trainee, Intern
Enterprise Rent-A-Car
Marlton, NJ
01.2020 - 03.2020
- Assisted with management of fleet of 360 vehicles, and delivered clerical support by handling range of routine and special requirements
- Created daily car rental reservations and kept books up to date
- Developed marketing strategies to promote prepaid fuel sales
- Assisted Branch Manager with operational oversight, and logistical decisions for daily deliveries and pick ups
- Performed transactions using ECARS2.0 to update customers’ account payments and balances
- Actively participated in increasing branch’s ESQi score from 73 in December to 83 in January and 86 in February
- Developed marketing strategies to sell protection plans and damage waivers offered by Enterprise
- Participated in friendly competition with other branches in EE area in order to improve customer service scores (ESQi)
- Utilized Enterprise rental financial systems to provide final invoices to customers for reimbursements
Building Manager
Rowan University
Glassboro, NJ
05.2017 - 11.2019
- Assisted in training and mentoring new employees
- Provided emergency response resources per established protocol
- Completed hourly facility round while overseeing 10-15 employees on shift
- Represented and marketed campus recreation in professional manner at university functions, and through professional presentations and reports
- Inspected facilities and equipment for safety, maintenance or cleanliness concerns
- Reported concerns through appropriate reporting avenue in timely manner
- Used tact and diplomacy while dealing with customer/employee conflicts
- Assisted with events logistics, to ensure both facilities are properly set up and taken down to accommodate scheduled activities
- Enforced all university and department policies while communicating expectations effectively to patrons and guests of rec center
- Performed first-Aid inventory control and management
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted with compliance of risk management issues and concerns
- Monitored, logged and submitted work orders for repairs in facilities
Operations Intern
Sodexo At Saint Charles Borromeo Seminary
Wynnewood, PA
06.2019 - 08.2019
- Assisted facilities manager with subcontracts preparation, risk management, and established project recovery plan
- Fielded inbound calls to offer basic information, take messages and direct callers
- Handled administrative and data entry work for staff.
- Developed and updated tracking spreadsheets for daily custodial tasks
- Effectively supervised 10 facilities staff members and 4 housekeepers
- Utilized Kronos to manage employee timesheets
- Developed and maintained viable long-term relationships with prime contractors and subcontractors, and ensured subcontractors comprehended expectations of project
- Ensured any engineering and commissioning performed by field team was in accordance with established Sodexo and SCBS standards
Education
Master of Arts - Healthcare Administration
Saint Joseph's University
Philadelphia, PA05.2022
Bachelor of Science - Supply Chain & Logistics
Rowan University
Glassboro, NJ05.2020
Skills
- Operations support and oversight
- Budget preparation and management
- Administrative support
- Strategic planning
- Inventory management
- Employee training and management
- Work planning and prioritization
- Verbal and written communication
- Customer Relations
- French language fluency
Accomplishments
- Gained professional development by performing consultancy for a local pharmaceutical firm in order to make 2-day shipping feasible for senior capstone class project
- Spoke at the 2019 "Rise Up" Sparkle Summit by the Yes She Can Campaign
- 2019 She Will Speak scholarship recipient
- Completed community service projects at the Philadelphia Fishtown Festival with fellow Rec Center building managers
- Award recipient for positive attitude in and out of workplace at the Rowan Campus Rec Center
- Successfully launched my artisanal spice shop online
- Received an "Honorable Mention" at the 2020 new venture competition from the Rohrer College of Business @ Rowan University
Certification
- U.S Department of Transportation: Pipeline and Hazardous Material Safety ( 2019)
- Level 1 Yoga Instructor (2019)
- CPR/AED and First Aid (2019)
References
Berrin Guner, Marketing Department Chair, Rhorer College of Business
guner@rowan.edu
Micheal Snitko, Branch Manager (1731), Enterprise Rent-A-Car
michael.c.snitko@ehi.com
Katie Huber, Assistant Director of Fitness and Wellness, Rowan Campus Recreation Center
huberk@rowan.edu
Kelly Young, Academic Advisor
youngk@rowan.edu
Brian Calio, Assistant Director of Facilities and Event Operations, Rowan Campus Recreation Center
calio@rowan.edu
Andre Harvey, District Manager (Facilities Management), Sodexo
andre.harvey@sodexo.com
Affiliations
- Founder, Konay Spice Shop, 2020
- Treasurer, Management Information Systems, 2018 to 2019
- Member, Rec Center Street Team, 2018 to Current
- Member, Yes She Can Campaign, 2018 to current
- Member, Muslim Student Association, 2017 to current
Timeline
Management Trainee, Intern
Enterprise Rent-A-Car
01.2020 - 03.2020
Operations Intern
Sodexo At Saint Charles Borromeo Seminary
06.2019 - 08.2019
Building Manager
Rowan University
05.2017 - 11.2019
Master of Arts - Healthcare Administration
Saint Joseph's University
Bachelor of Science - Supply Chain & Logistics
Rowan University
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