ANDREA WEEKES ARM®
Summary
Dynamic community management professional with a proven track record of driving results through strategic collaboration and engagement. Expertise in managing resident relations, coordinating impactful events, and ensuring seamless operational processes to enhance community satisfaction and cohesion. Recognized for reliability and adaptability, with strong conflict resolution skills and proficiency in property management software, fostering vibrant and positive community environments. Committed to consistently achieving goals while addressing the evolving needs of the community.
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
LCOR (SAGE)
03.2023 - Current
- Coordinated daily activities and addressed tenant needs for a 306 high-rise building while property manager was unavailable.
- Analyzed delinquency trends and successfully lowered outstanding amounts from $64,736 to $14,855, improving overall financial health.
- Implemented strategic initiatives resulting in occupancy rise from 38.88% to 95.42% and 97% leasing achieved within five months.
- Investigated and responded to resident inquiries and grievances to ensure effective communication and support.
- Established connections with Arlington County and local charities to access available assistance resources.
- Managed leasing process for apartment homes, emphasizing luxury features to enhance resident appeal.
- Managed move-out inspection procedures, ensuring accurate processing of refunds and resolution of outstanding balances.
- Prepared detailed monthly GPR reports and presented insights to regional management.
- Monitored community areas to identify and report damages. Placed orders and managed inventory levels.
- Facilitated seamless transitions for residents by managing move-in and move-out operations through Yardi.
- Coordinated logistics and activities for resident events to foster a vibrant community atmosphere.
- Guided and supported participants in the LCOR Ambassadors Program, fostering professional development.
- Received award for exemplary performance in reducing delinquency rates, contributing to overall company success in 4th quarter 2023.
- Tracked and documented annual delinquency trends, maintaining a rate of 1.4%.
- Achieved Rising Star award one of two in the company, May 2025 highlighting exceptional performance among company peers.
Resident Manager
Lincoln Property Company (Ashford Meadows)
11.2022 - 03.2023
- Oversaw management of 440 garden-style buildings comprising 20 individual structures.
- Analyzed delinquency trends and executed targeted interventions, lowering outstanding debt from $250k to $58k.
- Resolved resident complaints promptly to ensure satisfaction and prevent escalation to regional manager.
- Managed deposit accounting processes, including refunds and collections management.
- Assisted residents in establishing payment plans with previous landlords. Supported outreach efforts to local charities for rental assistance.
- Executed eviction processes and provided court testimony on behalf of Lincoln.
- Oversaw the preparation and dispatch of refund checks and balances to collections for efficient account resolution.
- Reviewed leasing files and provided them to leasing consultants for necessary corrections.
- Analyzed data and prepared detailed weekly and month-end reports for management review.
Business Manager
Lincoln Property Company (The Shaw)
07.2022 - 11.2022
- Oversaw management of 69-unit building during transition from previous management.
- Managed leasing initiatives for new prospects while overseeing lease renewal processes for current residents. Directed leasing efforts to attract new tenants and led efforts to renew leases for existing residents. Oversaw leasing operations to engage prospective residents and ensured smooth lease renewals for current tenants.
- Directed maintenance supervisor to ensure timely resolution of tasks and resident issues.
- Analyzed market trends and crafted informed recommendations for specials and rates to drive competitive advantage.
- Compiled and finalized all weekly reports to ensure accurate data representation.
- Managed processing of aged delinquency payments and refunds to ensure timely resolution.
- Conducted market research to discover and assess new vendor options for continuous property maintenance.
- Spearheaded project facilitation to identify cost-effective strategies for property income generation and savings.
- Facilitated updates for international owners in Japan during site takeover processes.
Assistant Property Manager
Kettler (Park Kennedy)
04.2022 - 07.2022
- Facilitated tours for prospective clients and conducted follow-up communications via email and phone calls.
- Delivered exceptional customer service to residents, ensuring prompt issue resolution.
- Compiled and submitted weekly and daily reports to ownership.
- Contacted delinquent residents to offer support and resources. Collaborated with charities to obtain assistance for residents.
- Executed weekly social media post creation using Sprout Social to engage current and prospective residents.
- Coordinated tenant assistance and program compliance for IZ and voucher program apartments.
- Executed lease finalization and renewal processing to ensure compliance and tenant satisfaction.
- Oversaw daily operations of property management activities to ensure efficiency.
Floating Assistant Property Manager
Kettler (Ten M Flats, Hecht Warehouse, Willow & Maple, Residences at Congressional Village)
09.2021 - 03.2022
- Facilitated community engagement initiatives focused on addressing delinquency issues.
- Directed team and addressed tenant concerns while property manager was off-site.
- Engaged with residents to effectively resolve issues and provide support in obtaining rental assistance amid the COVID-19 pandemic.
- Conducted property tours for prospective tenants, showcasing features and amenities.
- Analyzed complaints and lease violations, implementing effective resolutions to uphold property standards.
- Managed collection of past rent files and developed feasible payment plans.
- Facilitated coordination with maintenance teams to ensure timely resolution of issues.
- Executed payment processing and communicated notices to delinquent residents.
Assistant Property Manager
Kettler (Metropolitan Rockville)
04.2021 - 09.2021
- Facilitated delinquency reduction initiatives and upheld 95% occupancy across 275 apartment homes.
- Facilitated training sessions for leasing team focused on customer service excellence and effective time management.
- Coordinated outreach efforts to assist residents in navigating rental assistance options and resolving related challenges during COVID-19.
- Conducted property tours for prospective tenants, facilitating lease agreements.
- Conducted thorough investigations to resolve complaints, violations, and lease breaches.
- Managed filing of past rent accounts with collections and devised payment plans when feasible.
- Facilitated coordination with maintenance teams to ensure timely resolution of issues.
Lead Concierge
Saul Urban (Ampeer Residences/Oakwood Suites)
10.2020 - 04.2021
- Established precautionary measures to enhance safety protocols during COVID-19.
- Coordinated check-in and check-out procedures, prioritizing guest comfort and operational efficiency.
- Coordinated all aspects of breakfast setup and breakdown to ensure seamless dining experiences.
- Managed incoming calls and addressed requests for additional items, including upgrades.
- Processed daily charges for incoming guests and managed incidental refunds.
- Facilitated replenishment of towels and management of food inventory.
- Dispatched daily shift notes to ensure team awareness of pending and completed tasks.
- Conducted thorough inspections of all rooms prior to guest arrivals and following departures.
- Facilitated service scheduling and issue resolution for residents.
- Utilized Yardi software to assist residents with inquiries and requests. Applied various software solutions to support hotel guest management.
Community Floater
Grady (Various DMV Locations)
03.2020 - 09.2020
- Oversaw property management operations for Georgia West, ensuring efficient tenant relations and property maintenance.
- Facilitated training sessions for new leasing office team members.
- Executed filing, creation, and posting of online marketing content.
- Administered rent collection and dispatched late notices to delinquent residents across multiple communities.
- Oversaw daily maintenance calls and follow-up communications to facilitate renewals. Managed comprehensive follow-up strategies and maintenance calls for successful renewals. Directed efforts in daily maintenance and follow-up activities to optimize renewal processes.
- Guided residents in adhering to social distancing protocols during COVID-19.
Assistant Community Manager
Grady (Lync at Alterra)
04.2019 - 03.2020
- Orchestrated onboarding initiatives aimed at optimizing team performance and fostering collaboration.
- Directed coordination and execution of resident events to enhance community engagement.
- Coordinated rent collection efforts and effectively communicated overdue accounts through late letters to uphold compliance protocols.
- Analyzed market trends and established leasing strategies for newly opened property, achieving 70% occupancy across 330 units.
- Addressed resident concerns and orchestrated maintenance follow-ups to improve service efficiency.
- Directed daily operations and team management as acting community manager during office absence.
Assistant Property Manager
Bozzuto (Palette at the Arts District)
04.2017 - 04.2019
- Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
- Contributing to the achievement of established financial objectives by collecting resident rent, posting rental receipts and managing delinquency.
- Delivered engaging and tailored tours of the community, contributing to increased occupancy and successful lease signings.
- Implemented strategies to build brand loyalty and meet resident retention targets by ensuring every resident interaction remains positive.
- Oversaw community aesthetics and team presentation to uphold Bozzuto brand integrity and professionalism.
- Led team development initiatives through coaching and mentoring during property manager's absence.
- Resolved resident complaints by implementing effective conflict resolution strategies.
- Managed lease renewal processes and evaluated move out documentation alongside final billing procedures. Oversaw assessments of move out packets and coordinated lease renewal activities while ensuring accurate final billing.
- Addressed resident issues through in-person consultations and email communications.
Sales and Marketing Associate
Bozzuto (North Bethesda Market)
08.2015 - 04.2017
- Deliver timely and remarkable customer service to community residents.
- Generate new leases and conduct tours of the apartment community of 411 apartments which contains 3 styles; loft, modern, and traditional.
- Generated 10 successful leases and 19 transfers while on property.
- Assist with innovative strategies that build positive buzz and key connections.
- Support efforts to partner with nearby businesses, events, and other local organizations.
- Help create engaging social media initiatives to connect residents and manage posts.
- Play a key role in resolving resident concerns and issues.
- Manage Instagram page, which assists in promotion of community.
- Cross train with current APM on role and posting checks/ Fast Track.
- Assist in file audit for current community.
- Created Bites of Bethesda event and had multiple restaurants participate such as Brio, Seasons 52, Quincy’s, Paladar, and Flor De Luna, Carluccio’s, Verizon, and Comcast at no cost to property.
Residential Concierge
Bozzuto (Allegro)
10.2014 - 08.2015
- Deliver Superior Customer Service by acknowledging residents by name, and greeting customers, residents, and guests.
- Direct service requests to maintenance team and escalate issues as appropriate to management.
- Manage front desk by log, audit, and deliver packages daily and help with any situations that arise.
- Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc.
Whatever/Whenever Agent
W Hotel (Washington DC)
03.2009 - 10.2014
- Answered and directed incoming calls for hotel guests and external clients. Assisted hotel staff by dispatching requests via radio, email, or telephone. Compiled reports to follow up on each situation addressed.
- Delivered exceptional guest relations to upscale clientele, including high-profile politicians, dignitaries, and celebrities.
- Facilitated internal and external communication regarding hotel concierge services and local attractions.
- Addressed guest concerns with efficiency and effectiveness, ensuring a memorable and positive experience.
- Coordinated food and beverage amenities to enhance guest experiences and fulfill special requests.
- Handled billing inquiries and confirmed accurate billing patterns to ensure customer satisfaction.
- Managed reservation adjustments and bookings utilizing Lightspeed and Galaxy systems to enhance guest satisfaction.
- Facilitated training sessions for new agents to enhance understanding of hotel policies and procedures.
- Monitored and documented guest concerns, preferences, and experiences utilizing Starguest Response system.
Guest Service Agent
Capital Hilton (Washington DC)
01.2008 - 02.2009
- Greeted guests and completed registration processes for arrivals. Checked out guests efficiently upon departure. Provided welcome packets containing keys and essential information.
- Addressed and resolved guest challenges to enhance overall satisfaction during hotel stays.
- Facilitated guest upgrades and actively promoted hotel services and amenities.
- Programmed electronic keys and assigned room selections tailored to guest preferences.
- Educated new arrivals about Hilton Honors programs to foster membership and loyalty.
- Guided guests to their rooms by verifying location details and arranging for team member accompaniment.
- Facilitated exceptional service for VIP and elite members on concierge-level floor.
Customer Service Agent
US Airways (Regan National Airport)
08.2006 - 08.2008
- Facilitated passenger assistance at ticket counters and gate areas by issuing tickets, checking baggage, and assigning seats.
- Executed check-in operations, ensuring efficient baggage tagging and accurate boarding pass distribution for passengers.
- Monitored adherence to FAA company policies and airport regulations to ensure safety and efficiency.
- Streamlined passenger boarding processes and enforced standard procedures during overbooked flights and denied boarding scenarios.
- Monitored and reinforced safety regulations to ensure the integrity of sensitive locations.
- Assisted in rebooking passengers for flights. Facilitated boarding processes for travelers.
Education
Credits Towards Mass Communications -
Prince Georges Community College
Lanham, MD01-2007
HS Diploma -
Duval High School
Lanham, MD05-2004
Skills
- Outlook, Excel, Word, and Power Point
- IZ certified (inclusionary zoning)
- Computer systems: CRM, Saber, Quick, Micros, Yardi Voyager, Nuveen,Yardi, Onesite, MRI, Funnel
- Billing and payments
- ARM (Accredited Residential Manager)
Timeline
Assistant Community Manager
LCOR (SAGE)
03.2023 - Current
Resident Manager
Lincoln Property Company (Ashford Meadows)
11.2022 - 03.2023
Business Manager
Lincoln Property Company (The Shaw)
07.2022 - 11.2022
Assistant Property Manager
Kettler (Park Kennedy)
04.2022 - 07.2022
Floating Assistant Property Manager
Kettler (Ten M Flats, Hecht Warehouse, Willow & Maple, Residences at Congressional Village)
09.2021 - 03.2022
Assistant Property Manager
Kettler (Metropolitan Rockville)
04.2021 - 09.2021
Lead Concierge
Saul Urban (Ampeer Residences/Oakwood Suites)
10.2020 - 04.2021
Community Floater
Grady (Various DMV Locations)
03.2020 - 09.2020
Assistant Community Manager
Grady (Lync at Alterra)
04.2019 - 03.2020
Assistant Property Manager
Bozzuto (Palette at the Arts District)
04.2017 - 04.2019
Sales and Marketing Associate
Bozzuto (North Bethesda Market)
08.2015 - 04.2017
Residential Concierge
Bozzuto (Allegro)
10.2014 - 08.2015
Whatever/Whenever Agent
W Hotel (Washington DC)
03.2009 - 10.2014
Guest Service Agent
Capital Hilton (Washington DC)
01.2008 - 02.2009
Customer Service Agent
US Airways (Regan National Airport)
08.2006 - 08.2008
Credits Towards Mass Communications -
Prince Georges Community College
HS Diploma -
Duval High School