Awelu Abdalla
Iowa City,IA
Summary
I am a dedicated IT Specialist with a proven track record of supporting critical Army operations through expert technical troubleshooting, network administration, and system maintenance. Combining strong IT expertise with a unique background as a Behavioral Technician, I bring a diverse skill set that enhances my ability to adapt, communicate effectively, and solve complex problems in high-pressure environments. Adept at fostering team collaboration while delivering efficient, results-driven solutions that support both mission objectives and personnel needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Specialist
Iowa National Guard
Iowa City, Iowa
09.2023 - Current
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Created user accounts, set up permissions, and monitored system security.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Maintained positive working relationship with fellow staff and management.
Behavior Technician
Systems Unlimited
Iowa City, IA
06.2021 - Current
- Provided direct behavioral intervention services to adults with autism spectrum disorder, and other developmental disabilities.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
Education
High School Diploma -
West Senior High School
Iowa City, IA05-2020
Skills
- Troubleshooting and diagnostics
- Hardware diagnostics
- Technical issues analysis
- Account updating
- Operating systems
- Network configuration
- VMWare
- Computer maintenance
- Disaster Recovery
- Active Directory
- Multitasking
Certification
- CompTia Security+
Languages
Oromo
Native/ Bilingual
Timeline
IT Specialist
Iowa National Guard
09.2023 - Current
Behavior Technician
Systems Unlimited
06.2021 - Current
High School Diploma -
West Senior High School