Open To Work
Awilda Colon
Cicero,IL
Work Preference
Summary
Compassionate Recovery Support Specialist with significant experience in providing support and guidance to individuals battling substance abuse. Strengths lie in active listening, crisis management, and empathetic communication while maintaining professional boundaries. Demonstrated success in fostering community connections for clients, advocating on behalf of clients and facilitating group therapy sessions for recovery empowerment.
Overview
19
19
years of professional experience
Work History
Certified Recovery Support Specialist
Association House Of Chicago
Chicago, IL
11.2020 - Current
- Facilitated recovery group sessions for individuals facing mental health challenges.
- Coordinated community resources and referrals to enhance client support services.
- Assisted in crisis intervention, promoting safety and emotional well-being.
- Mentored new staff on best practices in client engagement and support techniques.
- Organized peer-led activities that promote healthy lifestyle choices among those recovering from substance use disorder.
- Offered emotional support and guidance to clients experiencing difficulty navigating their recovery journey.
Tax Professional
Jackson Hewitt
Berwyn, Illinois
10.2011 - Current
- Prepared individual and business tax returns for clients annually.
- Reviewed financial documents to ensure compliance with tax regulations.
- Advised clients on tax planning strategies and deductions.
- Assisted clients with IRS inquiries and audits effectively.
- Collaborated with team members to resolve complex tax issues.
- Utilized tax preparation software to enhance efficiency and accuracy.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
Program Manager
IPMH Training Program
Oakpark, IL
08.2007 - 05.2019
- Oversaw compliance with regulatory standards in training content and delivery methods.
- supervise over thirty TANF clients at five work sites located in Chicago and nearby western suburbs.
- Recruit new work sites by consulting with business owners willing to permit TANF clients to earn their grant while volunteering at their business.
- Monitor clients daily attendance and job performance and work closely with work site managers to ensure their business needs are being met and TANF employees are being productive.
- Take corrective action as needed and prepare timely documentation for DHS.
Skills
- Crisis intervention
- Recovery coaching
- Excellent communication
- Task prioritization
- Group facilitation
- Compliance management
- Tax compliance
- Tax preparation
- Financial analysis proficiency
Languages
Spanish
Professional
English
Professional
Timeline
Certified Recovery Support Specialist
Association House Of Chicago
11.2020 - Current
Tax Professional
Jackson Hewitt
10.2011 - Current
Program Manager
IPMH Training Program
08.2007 - 05.2019