Anna Halm
La Salle,IL
Summary
Accomplished Certified Recovery Support Specialist with four years in peer support and community engagement, alongside 17 years in leadership and operations. Expertise in crisis intervention, mentoring, workflow coordination, and team development. Trained in coaching and emotional intelligence, fostering a supportive, person-centered environment that empowers individuals in recovery and drives organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Recovery Support Specialist
The Illinois Warm Line
, Remote
02.2024 - Current
- Provide peer support and recovery-oriented services to individuals throughout Illinois.
- Connect callers with community resources and recovery supports.
- Served as a resource and mentor for new staff, providing guidance, support, and workflow assistance during onboarding.
- Coordinate break coverage and workflow continuity for team operations.
- Selected for leadership training focused on psychological safety, emotional intelligence, and effective team communication.
Recovery Support Specialist Intern
Maitri Path to Wellness
La Salle, IL
08.2023 - 12.2023
- Facilitated individual and group peer support sessions for individuals navigating mental health and recovery challenges.
- Maintained ethical and professional standards while supporting individuals from diverse and vulnerable populations.
- Collaborated with multidisciplinary teams to support individualized treatment and recovery plans.
- Educated peers on coping skills, wellness strategies, and community resources.
- Documented peer interactions and monitored progress using case management and reporting systems.
- Assisted with community outreach and support efforts related to the development and opening of a local recovery residence.
Peer Support Volunteer Activities Coordinator
Perfectly Flawed Foundation
La Salle, IL
08.2022 - 07.2023
- Planned, organized, and facilitated peer support activities and community engagement opportunities for individuals in recovery.
- Developed and coordinated wellness, social, and recovery-focused programming from concept through implementation.
- Managed event logistics, scheduling, materials, and participant engagement to ensure successful program delivery.
- Collaborated with staff, volunteers, and community partners to expand recovery-focused opportunities and resources.
- Created welcoming, inclusive spaces that fostered peer connection, personal growth, and community involvement.
Cafe Manager
Smoothology
Woodstock, IL
01.2019 - 07.2022
- Assisted in building and launching a new cafe operation from the ground up, helping establish team culture, operational processes, and service standards.
- Recruited, trained, onboarded, and mentored new employees.
- Provided coaching, performance feedback, and corrective action to support employee development.
- Managed scheduling, workflow coordination, and staff coverage to ensure operations and high service standards.
Assistant Manager
Walmart
Morris, IL
06.2007 - 01.2018
- Trained, coached, and developed upcoming managers to improve performance, customer satisfaction, and policy compliance.
- Served as a mentor and resource for new managers and emerging leaders.
- Selected for regional initiatives, store support, training, and operational improvement projects.
- Chosen by regional leadership to lead model store implementation and support best practices adoption across multiple locations.
Management Team Member
Dollar General
Ottawa, IL
01.2004 - 05.2006
- Supervised daily operations, delegated responsibilities, and ensured efficient shift coverage.
- Assisted in managing daily store operations, employee scheduling, and workflow coordination.
- Trained and supported team members on company policies, procedures, and customer service standards.
Skills
- Peer Support & Recovery Coaching
- Crisis Intervention & De-escalation
- Suicide Prevention & Risk Assessment
- Resource Navigation & Referrals
- Community Outreach & Engagement
- Documentation & Compliance
- Staff Training & Mentoring
- Employee Development & Mentorship
- Leadership & Team Coordination
- Psychological Safety & Team Culture
- Conflict Resolution & Mediation
- Workflow & Operations Coordination
Certification
- Certified Recovery Support Specialist (CRSS) | Illinois Certification Board
- ASIST - Applied Suicide Intervention Training
- Certified SMART Recovery Facilitator
- Leadership Development Program (30+ Hours) | Elevance Health/Skillsoft
- Meditation Facilitator 60 Hours | Aura Wellness Center
Volunteer Experience
- Founder & Community Service Organizer | Just Ask | 01/01/23, 12/31/24
- Program Development & Facilitation | Mindful Monday | 01/01/23, 12/31/24
Timeline
Certified Recovery Support Specialist
The Illinois Warm Line
02.2024 - Current
Recovery Support Specialist Intern
Maitri Path to Wellness
08.2023 - 12.2023
Peer Support Volunteer Activities Coordinator
Perfectly Flawed Foundation
08.2022 - 07.2023
Cafe Manager
Smoothology
01.2019 - 07.2022
Assistant Manager
Walmart
06.2007 - 01.2018
Management Team Member
Dollar General
01.2004 - 05.2006