Awreon Hayes
Springfield,MO
Summary
Customer service professional with robust background in leading teams to achieve excellent customer service outcomes. Known for driving team collaboration and delivering consistent results in dynamic environment. Skilled in strategic planning and adept at adapting to changing needs. Works great under pressure, while still creating a fun and enthusiastic work environment.
Overview
13
13
years of professional experience
Work History
Server/Bartender
Wills Chophouse
2058 S Glenstone Ave Springfield MO
10.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Prepared and served beverages, adhering to quality standards and recipes.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Collaborated with kitchen staff to facilitate timely order delivery.
- Delivered exceptional customer service in high-volume dining environments.
- Implemented upselling techniques to increase overall sales and enhance guest satisfaction.
Assistant Store Manager
Mudhouse Cafe
323 South Avenue, Springfield, MO, 65807
05.2025 - 10.2025
- Assisted in managing daily operations to ensure smooth cafe functionality.
- Supported staff training initiatives to enhance team performance and customer service.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Provided exceptional customer service, resolving issues and ensuring satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Sephora
2825 South Glenstone Avenue, Springfield, MO 65807
10.2016 - 05.2025
- Conducted cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented loss prevention strategies to reduce shrinkage and enhance store security.
- Trained and mentored staff in theft prevention techniques and safety protocols.
- Conducted regular audits of inventory management systems to identify discrepancies and improve accuracy.
Passer/ Host / Gift Shop Manger
Lamberts Cafe
1800 W State Hwy J, Ozarks, MO, 65721
01.2014 - 10.2016
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impression.
- Trained new hosts on best practices for guest interaction and operational procedures, improving team efficiency.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Ozark Technical Community College
Springfield, MO05.2016
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- POS systems
- Hiring and training
- Food Handling
- Performance evaluations
Accomplishments
- Won Award for District Assistant Store Manager of the Year
- Won Employee of the Month
- Received Exceed for my 2024 and 2023 personal review
- Developed three members of my team into leadership positions
Timeline
Server/Bartender
Wills Chophouse
10.2025 - Current
Assistant Store Manager
Mudhouse Cafe
05.2025 - 10.2025
Assistant Store Manager
Sephora
10.2016 - 05.2025
Passer/ Host / Gift Shop Manger
Lamberts Cafe
01.2014 - 10.2016
High School Diploma -
Ozark Technical Community College