Awudu Saman
The Bronx,NY
Summary
Reliable and enthusiastic with experience in reception, concierge, and customer service areas. Leadership skills in company and customer engagement, problem resolution in various software operation. Known for remaining poised and calm in busy environments.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
The Bronx
05.2024 - Current
- Enforced security regulations, deterred and reported fare evaders to MTA dispatch
- Reduced fare evasion by preventing inappropriate use of swing gates.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Follow directions from NYPD, EMS FDNY or MTAPD.
- Help customers who need assistance
Field Supervisor/Operations manager
Alante Security group Federal Division
11.2022 - 04.2024
- Contracted to oversee 10 MTA subway stations in all 4 boroughs with a sum of $1 million weekly
- Each station had 4 guards per tour
- Directed a $5 million weekly contract among 14 shelter sites
- Two of the shelters had 24 guards per each tour for 24 hours
- 8 shelters had 4 guards each for each tour and the remaining 4 shelters had 3 guards per tour
- Participated in creating schedules online using VALIANT software and also scheduling guards
- Conducted training for new supervisors joining the company, quality control for the guards and last but not least communicate with MTA dispatch and DOCGO supervisors on how Alante could improve our duties
Dispatcher
Kings Security group
01.2021 - 11.2022
- Controlled the scheduling process online using TRACKTIK software
- Saved the company money by reducing overtime
- Discussed new contracts with the president
- Set up patrol tours for guards from the office using TRACKTIK software
Security Guard
Madison Security Company
The Bronx, USA
12.2018 - 12.2020
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
- Authored reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Responded to and thoroughly investigated reported incidents to protect company assets
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Monitored access control systems and key code records for suspicious activities
- Authored detailed reports regarding daily security activities and notable incidents
- Patrolled and secured industrial and commercial premises to prevent intrusion
Stock Leader
Jimmy Jazz
The Bronx, USA
12.2016 - 12.2018
- Complied with company policies, objectives, and communication goals
- Created training manual for employees to use as reference guide
- Participated in potential new hire interviewing sessions to help identify qualified candidates
- Kept areas clean, neat, and inspection-ready to comply with product guidelines
- Examined completed work to detect defects and verify conformance to specifications
Team Leader
Little Caesars
12.2013 - 12.2015
- Replenished used products and kept the store clean during my shift and for the upcoming shift
- Facilitated my team members on how to serve customers
- Resolved all team problems before escalating to the higher ups
Education
bachelors - business management/marketing, Psychology
LEHMAN COLLEGE
THE BRONX03.2025
Associate degree - business management/marketing, psychology
Bronx community college
the bronx, new york12.2022
High school -
Discovery High school
The Bronx, New York01.2014
Skills
- Listening skills
- Team leadership
- Effective planning
- Conflict management
- Oral and writing communication
- Cash transactions
- Office supplies ordering
- Issue handling
- Front office management
- Project management
- Problem solving
- Crime prevention methods
- Crisis management
- Detail-oriented
- Conflict resolution techniques
- Electronic surveillance
- Document management
- High level of integrity
- Threat assessment
- Emergency response
- Dispatch
- Operations management
- Patrol operations
- Access control
- Conflict de-escalation
- Emergency management
- Superior customer service
- Customer service
- Data interpretation
- Team building
- Effective communication
Timeline
Security Officer
Allied Universal Security Services
05.2024 - Current
Field Supervisor/Operations manager
Alante Security group Federal Division
11.2022 - 04.2024
Dispatcher
Kings Security group
01.2021 - 11.2022
Security Guard
Madison Security Company
12.2018 - 12.2020
Stock Leader
Jimmy Jazz
12.2016 - 12.2018
Team Leader
Little Caesars
12.2013 - 12.2015
bachelors - business management/marketing, Psychology
LEHMAN COLLEGE
Associate degree - business management/marketing, psychology
Bronx community college
High school -
Discovery High school