Axcel Guifarro
Chicago,IL
Summary
Experienced store manager/assistant manager with a strong record of providing exceptional customer service and driving customer engagement. Proficient in store operations, skilled at problem-solving, and committed to mentoring employees for optimal performance. Demonstrated ability to effectively manage daily operations, financial statements, and customer interactions.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Ivy Lane Corp
01.2021 - Current
- Assisted customers with product selection, pricing, payment options, returns and exchanges
- Managed customer inquiries and complaints in a professional and timely manner
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Assisted in the recruiting process, hiring and retaining top talent
- Led the team to break the current record of customers in a day while maintaining annual sales
Store Manager
Oil Express
06.2019 - 01.2021
- Executed store plan and process that resulted in %15 more sales
- Mentored and trained new employees on company policies and procedures
- Managed daily operations including scheduling and budgeting
- Assigned duties for the staff to develop and carry out processes
- Setting and meeting sales targets, and maximizing profitability
Education
High School Diploma -
CICS Northtown Academy
06.2019
Skills
- Customer Service and Engagement
- Problem-Solving
- Staff Management
- Product Promotion
- Inventory Control Procedures
- Certified Lube Tech
Timeline
Assistant Store Manager
Ivy Lane Corp
01.2021 - Current
Store Manager
Oil Express
06.2019 - 01.2021
High School Diploma -
CICS Northtown Academy
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