Dennelys Garcia-Llorca
Hialeah,United States
Summary
Hands-on, client-oriented banking professional implements creative sales strategies with operational supervisor experience. Dedicated to continuous improvement of modeling and statistical analysis.
Overview
13
13
years of professional experience
Work History
Sales & Service Banker
Popular Bank
Hialeah, FL
11.2023 - Current
- Assisted customers in completing applications for loans, mortgages, credit cards.
- Built relationships with customers by providing personalized service and advice based on their individual needs and goals.
- Ensured compliance with all banking regulations while servicing customer accounts.
- Provided ongoing support for existing customers by responding promptly to inquiries and resolving any issues in a timely manner.
Teller
Popular Bank
Hialeah, FL
04.2023 - 11.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
Key Carrier
T.J. Maxx & HomeGoods
Hialeah, FL
12.2019 - 04.2023
- Provided excellent customer service to ensure customer satisfaction.
- Developed and executed strategies to improve sales team performance.
- Supervised daily operations of the store including opening and closing procedures.
- Prepared store for yearly store audit and inventory to have a successful outcome.
- Maintained accurate records of employee performance and attendance.
Relationship Banker III
BB&T Bank
Hialeah, FL
08.2013 - 12.2016
- Oversaw branch operations for proper completion to achieve operational excellence on branch Audit.
- Managed and coached the Tellers & Branch Bankers accordingly in order to fulfill their expected achievements.
- Verified daily reports on a daily basis to identify errors and create an action plan for proper resolution.
- Ensured stellar teller performance, in order to provide our clients with the best
service. - Work as a team to provide the branch with excellent sales, while helping clients to fulfill products and services needed.
Senior Teller/Bank Teller Supervisor
BB&T Bank
Hialeah, FL
06.2011 - 08.2013
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Coached and mentored junior tellers on best practices for customer service and processing transactions.
- Identified transaction errors when debits and credits did not balance.
Education
Associate of Arts -
Miami Dade College
Miami, FL04-2005
Skills
- Conflict resolution abilities
- Decision-Making
- Willing to Learn
- Customer Service
- Team Collaboration
- Sales professional
- Excellent Communication
- Banking operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteer Experience
Spectrum Family- Treasurer/ Board Member
Miami, FL
Timeline
Sales & Service Banker
Popular Bank
11.2023 - Current
Teller
Popular Bank
04.2023 - 11.2023
Key Carrier
T.J. Maxx & HomeGoods
12.2019 - 04.2023
Relationship Banker III
BB&T Bank
08.2013 - 12.2016
Senior Teller/Bank Teller Supervisor
BB&T Bank
06.2011 - 08.2013
Associate of Arts -
Miami Dade College
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