Axel Rivas
Grand Prairie,Texas
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Manheim Cox Automotive
Euless, TX
09.2023 - Current
- Set up redemption pick up appointments.
- Answer around 50+ calls daily.
- Fill out and send e-mails to various departments regarding unit gate releases, titles inquiries, unit account holds or redemption inquiries.
- Report errors on units that may have been purchased under the incorrect account number, incorrect price or incorrect company.
- Maintain a calm and professional composure with upset clients or difficult situations.
- Verify if units are ready for pick up and if payments have been processed.
Warehouse Worker
Dr. Delphinium Designs + Events
Dallas, TX
09.2022 - 09.2023
- Maintain a clean, stocked and organized warehouse.
- Deliver flower arrangements, decorations and cash / checks with extreme care and on time.
- Team lead for company strikes to pick up event equipment and cleanup for morning, day and night shifts.
Customer Service Representative
CO-OP Financial Services
Fort Worth, TX
10.2020 - 08.2022
- Take around 70+ incoming calls from various credit union members daily
- Maintain composure and demonstrate a calm, professional service while encountering upset members or difficult situations.
- Process credit card payments and complete account to account transactions.
- Report fraudulent transactions and freeze or close down accounts.
Customer Service Cashier
PLS Check Cashing
Grand Prairie, TX
09.2019 - 10.2020
- Maintain a balanced cash drawer.
- Complete all transactions accurately, including cash handling.
- Complete Western Union transactions accurately.
- Process bill payments.
- Cash various types of checks after bank verification.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-2019
Some College (No Degree) - Business Administration And Management
Mountain View College
Dallas, TXSkills
- 4 Years Customer Service Experience
- Bilingual - Spanish
- Calm, Professional & On Time
- Some Experience With Excell System
- Complaint Handling
- Client Support
- Escalation Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Client Service Representative
Manheim Cox Automotive
09.2023 - Current
Warehouse Worker
Dr. Delphinium Designs + Events
09.2022 - 09.2023
Customer Service Representative
CO-OP Financial Services
10.2020 - 08.2022
Customer Service Cashier
PLS Check Cashing
09.2019 - 10.2020
High School Diploma -
South Grand Prairie High School
Some College (No Degree) - Business Administration And Management
Mountain View College
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