Tynia Williams
Kansas City
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Qualified with strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Service Representative
Quest Diagnostics
Lenexa, KS
10.2022 - Current
- Handling patient results, faxing/emailing results, checking requisitions, looking for turn around times for tests, making corrections to patient information, adding test, transferring to appropriate departments, patient service information, researching client information to get results over to, updating client information, creating accounts for doctors, handling third party calls, verifying correct information on each call, finding archived results, handling tests not performed, test in question, inbound and outbound calls to leave results, searching for results from other regions around the country, handing information from different regions in many different states, helping with powerpoint meetings, checking emails, paging doctors and nurses, front line idea cards, giving instructions on how to run tests/whats needed and so much more.
- Delivered exceptional customer service by resolving inquiries and concerns promptly.
- Facilitated communication between clients and laboratory staff to enhance service delivery.
- Monitored feedback to identify trends and recommend enhancements for client experience initiatives.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Customer Service Representative
Centrinex
Lenexa, KS
08.2020 - 10.2022
- Funding loans, bank calls, bank verification, math, computer skills, phone calls and more.
- Assisted in training new representatives on company policies and customer service protocols.
- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and timely responses.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Led initiatives to enhance customer engagement strategies, resulting in improved retention rates.
Customer Service Representative
Subscription Ink
Shawnee, KS
09.2019 - 03.2020
- Handling billing, questions in regards to accounts, taking calls, making calls out to customers, assisting with technical issues, tracking information, shipping and more.
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Provided exceptional support to clients through multiple communication channels, enhancing customer satisfaction.
- Collaborated with team members to streamline support processes, improving response times and service quality.
- Responded to customer requests for products, services, and company information.
Sales Associate
Old Navy
Merriam, KS
09.2018 - 09.2019
- Sales, cashier, handling money, customer service, cleaning, organizing merchandise, folding clothes, online orders, packing orders, selling and handling fine jewelry, etc.
- Assisted in executing promotional events, driving foot traffic and increasing brand awareness within the community.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Trained new associates on sales techniques and operational procedures to ensure smooth onboarding.
- Implemented visual merchandising strategies, improving store presentation and product visibility.
Production Associate
Goodwill
Shawnee, KS
03.2018 - 09.2018
- Soft line tagging/hanging clothing.
- Operated production machinery to ensure efficient workflow and quality output.
- Assisted in training new team members on safety protocols and operational procedures.
- Implemented process improvements to enhance productivity and reduce waste.
- Organized work to meet demanding production goals.
Sales Associate
Kohl's
Kansas City, KS
08.2017 - 03.2018
- Sales, cashier, handling money, customer service, cleaning, organizing merchandise, selling and handling fine jewelry, etc.
- Delivered exceptional customer service, enhancing shopping experience and ensuring satisfaction.
- Managed inventory levels, accurately restocking merchandise to maximize sales opportunities.
- Analyzed sales trends, providing insights that informed product placement and promotional strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Window Covering Specialist
JCPenney
Kansas City, KS
07.2016 - 08.2017
- Collaborated with clients to determine optimal window covering solutions based on preferences and requirements.
- Designed custom window treatments using specialized software to enhance aesthetic appeal and functionality.
- Developed and maintained relationships with suppliers to secure high-quality materials at competitive prices.
- Conducted on-site measurements to guarantee accurate fitting and installation of window coverings.
- Improved customer satisfaction by providing personalized window covering consultations and recommendations.
Caretaker
Precious Kiddi Care
Kansas City, KS
11.2014 - 07.2016
- Prepare and organize educational and fun learning activities for toddlers and preschoolers while caring for children's needs.
- Supervised daily activities and routines for children, ensuring safety and well-being.
- Developed engaging educational activities to promote cognitive and social development in young children.
- Collaborated with parents to address concerns and provide updates on children's progress and behavior.
- Implemented health and hygiene protocols, maintaining a clean and safe environment for all children.
Customer service
Sam's Club
Kansas City, KS
05.2014 - 11.2014
- Cashier, handling money, answering phone calls, cooking, cleaning, stocking, etc.
- Developed customer service processes to improve customer satisfaction.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Restructured customer service process, ensuring quicker response times.
- Delivered superior customer service and handles client requests.
Education
Associates Degree -
Kansas City Kansas Community College
Kansas City, KS06-2026
High School Diploma -
FL Schlagle High School
Kansas City, KS01-2014
Certified Nurse Aide - Health Care
Delores Homes Training Center
Kansas City, KS08-2024
Skills
- CUSTOMER SERVICE (10 years)
- RETAIL (8 years)
- MICROSOFT OFFICE (10 years)
- Warehouse Associate
- Teaching
- Toddler Care (2 years)
- Early Childhood Education (2 years)
- Childcare (2 years)
- Infant Care
- Organizational Skills
- Customer support
- Call center experience
- Outbound calling
- Customer service
- Payment processing
- Customer focus
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Client Service Representative
Quest Diagnostics
10.2022 - Current
Customer Service Representative
Centrinex
08.2020 - 10.2022
Customer Service Representative
Subscription Ink
09.2019 - 03.2020
Sales Associate
Old Navy
09.2018 - 09.2019
Production Associate
Goodwill
03.2018 - 09.2018
Sales Associate
Kohl's
08.2017 - 03.2018
Window Covering Specialist
JCPenney
07.2016 - 08.2017
Caretaker
Precious Kiddi Care
11.2014 - 07.2016
Customer service
Sam's Club
05.2014 - 11.2014
Associates Degree -
Kansas City Kansas Community College
High School Diploma -
FL Schlagle High School
Certified Nurse Aide - Health Care
Delores Homes Training Center
Additional Information
- SKILLS
- Customer Service and Retail (5 years), Microsoft Office (10+ years)