Alex Smith
Katy,TX
Summary
Trustworthy professional with 15 years of experience in business development and customer service. Expand knowledge through industry change, achieve company goals and broaden market experience. Use my years of sales, consulting, customer service and managerial skills to greater effectiveness and create greater opportunity for advancement. Team player with a strong work ethic and interpersonal communication skills. I have the ability to quickly adapt, size up a situation and "think on my feet" when necessary.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Service Manager
Arthur J. Gallagher & Company
05.2024 - Current
- Expanding existing relationships and delivering high quality and efficient service to both internal and external clients.
- Responsible for key business outcomes such as revenue growth, client retention, client satisfaction and enhancing Arthur J Gallagher's value to our clients and prospects.
- To enhance customer experience and competitive advantage across all of Arthur J. Gallagher's businesses worldwide through industry expertise, operational excellence and continuous innovation.
Executive Broker/ Consultant
EPSI Benefits, Inc.
11.2009 - 05.2024
- Working closely with all major insurance carriers to bring my clients the best self-funded and fully insured options for their company and their employees.
- Direct one-on-one consulting and crucial negotiations with multiple large employer groups, HR directors, business owners and CFO's.
- Maintaining close relationships with all carrier representatives, staff and client employees.
- Maintaining client compliance with all Federal and State laws.
- Lead marketer for EPSI Benefits, Inc.
- Consistently and successfully managing sales quota frequency and timeframes.
Outside Sales
Combined Insurance Company
01.2009 - 11.2009
- Direct outside sales of individual insurance products (i.e Life insurance, disability, sickness & accident, dread disease and cancer coverage.
- Received four (4) W. Clement Stone (WCS) awards for weekly, monthly and quarterly sales production.
- Recognized by Combined Insurance Company Chairman and CEO, Doug Wendt, as The Outstanding Salesperson in the Southwest Market.
Firefighter/EMT
West I-10 Fire Department
01.2003 - 01.2009
Education
Two Years - English/American History
Houston Community College
Skills
- Business Development (10 years)
- Marketing (10 years)
- Outlook (10 years)
- Sales (10 years)
- CRM/ Database (10 years)
- Management Experience (10 years)
- Microsoft Office (10 years)
- Customer Service (10 years)
- Power point (10 years)
- Management (10 years)
- Leadership Experience (10 years)
- Event Planning (10 years)
Certification
- Texas Department of Insurance, 1553284, Current.
- Property & Casualty General Lines, Texas Department of Insurance, Current.
- Life & Health General Lines, Texas Department of Insurance, Current.
Timeline
Client Service Manager
Arthur J. Gallagher & Company
05.2024 - Current
Executive Broker/ Consultant
EPSI Benefits, Inc.
11.2009 - 05.2024
Outside Sales
Combined Insurance Company
01.2009 - 11.2009
Firefighter/EMT
West I-10 Fire Department
01.2003 - 01.2009
Two Years - English/American History
Houston Community College