Donna Jean Goff
Lakeland,USA
Summary
HR Generalist with an expertise in recruiting and processing CDL Drivers, transportation and logistics as well as managing team of recruiters day to day operations. Experienced with managing driver services team of Driver Processors, VOE Clerks, and Driver File Auditors. Self-disciplined within full desk and remote recruiting, compliance and on-boarding specialist. Extensive experience with writing SOP, policies and protocols. Regarded as a trusted value-adding business partner, I am goal oriented and results-driven. Consulting with my clients and hiring managers, I excel at defining business needs and ideal solutions. Building professional relationships and trust with my clients and hiring managers is my greatest attribute. I cost-effectively manage operations promoting profitability, team building as well as train & mentor employees. Successfully implement new recruiting strategies and process improvements.
Overview
44
44
years of professional experience
1
1
Certification
Work History
National TA Manager of DOT and Fleet Recruiting
C&S Wholesale Grocers
Plant City, FL
08.2021 - Current
- Work in a remote environment sourcing, qualifying and hiring CDL Class A Drivers and various transportation and management roles. Communicate with terminal hiring managers presenting drivers. Collaborate with leadership teams in Transportation, Human Resources, and Safety & Compliance. Worked towards creating an updated onboarding process. Trusted business partner consulting with executive leadership sharing knowledge and experience. Developed SOP for driver pre- qualifying, processing and driver new hire onboarding & orientation. Lead a team of specialized segment recruiters for drivers and fleet. Created strategies for national hiring, provided metric driven reports and was a subject matter expert for driver ATS and driver services.
Manager of Driver Qualifications Recruiting
Quality Carriers / Boasso Global
Tampa, FL
12.2020 - 08.2021
- High volume driver recruiting for national company employing over 2000 Hazmat CDL tanker drivers. I manage the CDL driver processing team consisting of Processors, VOE Clerks, and Auditors. Decision maker at corporate level. I review and approve exceptions on driver record in accordance with DOT compliance and company guidelines. Utilizes ATS tools to create reports and analysis. Successfully improved processing operations and team time management to become more efficient and shortening turn-around time for onboarding. Train, coach and mentor new hires as well as current team members. Personnel management, team building, performance evaluations, progressive discipline, succession, risk management, manage FTO and timekeeping. Assist Vice President of Driver Services with department and corporate tasks.
Business Development Specialist
Accurate Personnel
Lakeland, FL
11.2019 - 03.2021
- Promoted branding and marketing throughout Florida for diverse market in logistics, hospitality, retail and light industrial via cold calling, Linkedin, Sales Navigator, email campaign, F2F meetings, implemented a sales cadence and tasking follow ups. Submitted contracts and managed leads via Salesforce. (Left due to COVID)
National Business Development / Full Cycle Recruiting
NSC Technologies
Remote
06.2019 - 10.2019
- High volume Transportation, Logistics and Administrative recruiting and Sr account manager for national clients. High level knowledge of DOT Compliance and Warehousing industry operations. Working remotely in a self-discipline role. Lead development, sales calls, client meetings, contract negotiations, engaging passive accounts, finding solutions to business needs, full cycle recruiting for 'hard to fill' positions, liaison for national account program manager Key National Accounts signed: PepsiCo- National (Dallas Ft Worth) Ferguson- National (Left due to: Layoff-Transport Division closed)
Florida / Georgia Regional Manager
SPEC Personnel
Tampa, FL
04.2016 - 05.2019
- Managed Florida and South Georgia market
- Full Life-Cycle Recruiting / Remote
- CDL Drivers, National, Regional and local
- Industrial, Construction, Warehousing
- ATS and VMS Compliance and management
- DOT Compliance / Driver Processing
- Business Development, Sales management, manage staff consisting of recruiters, admin assistants and operations manager
- Account Management - business
- Personnel management, team building, performance evaluations, progressive discipline, succession, risk management, workman’s comp reporting and case management.
- Conducted orientation to large scale new hire groups, onsite safety inspections in compliance with OSHA guidelines, schedule clinics for drug testing and DOT physicals. Ability to read and interpret medical terminology.
- Open a closed branch located in Tampa, reactivated passive accounts and developed new business. Frequent travel throughout region. Candidate headcount 1100+
- Key accounts and contracts signed with Saddle Creek Logistics (Lakeland) Southern Wine & Spirits (Florida/Georgia)
- Utilized staffing tools to identify and measure success, i.e. rates to fill, KPI/Metrics
- Converted branch to Florida Regional office, servicing clients with state- wide or national needs.
- Promoted branding and marketing for diverse market in logistics via cold calling, Linkedin SalesNavigator, email campaign, F2F meetings, implemented a sales cadence and tasking follow ups. Created my own leads with a true hunter mentality
- Grew market share first year to $1.1M with a GPM of 22%-Florida Market
- Second year = $2.8M with a GPM of 24%-Florida Market
- Created staffing partnerships via sales closings/signed Service Agreements
- Signed primary national service agreements I serviced in our market, as well as created temporary wide service agreements
- Trained recruiters for industry specific needs (DOT Compliance) and skilled trade positions to fill 1100+
- Grew existing accounts, F2F business meetings with clients
HR Generalist/Recruiter
Goff Roof Systems, Inc
Lakeland, FL
11.2014 - 03.2016
- Business co-owner of Florida state-wide roofing construction company established in 1984, specializing in commercial and residential roof designs, installs and repairs.
- Implemented new onboarding protocols for company
- Staffing/ Recruiting /Onboarding
- Implemented new safety guidelines
- Implemented new operations playbook
- Conducted I-9 Verify / Process payroll
- Assisted with sales team development and sales program
- Worked as HR consultant with new partnership national company contracted to do residential roofsof Lowe’s
- Vested interest as family business owner
- Www.goffroofsystems.com
- Contract position
General Manager / Corporate Trainer / Business Development
TNK Finance / Instaloan
07.2013 - 11.2014
- Auto title loan company with a new presence in Florida market
- New territory start-up
- Exceeded company goals by becoming first $1M store nationally in first year (Goal was to reach $1Million second year)
- Recruiting / Team Building for retail/financial positions
- Corporate Trainer for all future General Managers for Florida. Intensive eight- week training program included STARS (Sales Relationship training) Training included: business development strategies, automotive industry operations, contract negotiations and debtors management, account management, collections, repossessions, team building, store branding
- Grew Florida market by opening first store location to 15+ locations
District Manager / HR Generalist
Manpower Group
Lakeland, FL
09.2011 - 07.2013
- Managed central Florida district and staffing team Staffing multiple industries, including warehouse, light industrial and professional positions. Recruiting / Onboarding. Managed ATS and VMS. Rated number one in SE region for Perm Placements.
- Business Development, signed with State Farm Call Center, Mosaic Phosphate Mines. Manpower changed their business model and closed all branch locations resulting in having only regional offices through out SE.
Commercial Manager/General Manager
AutoZone Inc
01.2010 - 09.2011
- Multi location new store openings, territory start-ups. Business development, team building, recruiting, onboarding, training. Exceeded all KPI’s and goals, rated number one in region. Recipient of national award “Extra Miler” nominated by customer Firestone for exceptional customer service and account management.
Co-Owner/General Manager
Checkered Flag Auto Sales Inc
11.1997 - 06.2008
- Multiple companies
- Co-founder and Executive Administrator of used auto dealership with three locations. Ground up new company, business development, branding, marketing, recruiting, team building, training. On site managing day to day operations for multi sites, established Recon Center for automotive repairs, paint and body and detail shop. Wholesale to auto auctions and national auto dealers/buyers. Retail Buy Here/ Pay Here financing all sales contracts. Accounts receivables from sales $ 3M
- Www.checkeredflagnorth.com www.checkeredflagwest.com www.checkeredflagest.com
Block Clerk / Title Clerk
Manheim Auto Auctions
01.1993 - 01.1997
- Worked at multiple Manheim Auctions in central Florida on sale days. Assisted auctioneer on sales block, business development, dealer liaison, title clerk.
Cardiovascular Technologist
Lakeland Regional Medical Center / Watson Clinic / Tampa Cardio Group
01.1982 - 01.1993
- Assisted in OR and Cath Lab with pacemaker and AICD implants, maintained patient data base for pacemaker follow up. Provided patient care in ICU/CCU
Education
High school or equivalent - undefined
Skills
- Full Desk / Full Life Cycle recruiting (10 years)
- Business Development (10 years)
- Relationship Building (10 years)
- Account Management (10 years)
- Sales Management & Training (10 years)
- Contract & Negotiations (10 years)
- Operations Management (10 years)
- Multi-Unit Management (10 years)
- Regional / National Account Management (10 years)
- Cross Functional Leadership (10 years)
- Driver Processing /DOT Compliance (10 years)
- Field / Territory Management / Remote (10 years)
- Multi Business Ownership (10 years)
- HR Generalist (10 years)
- VMS-Vendor Management Systems (10 years)
- ATS (10 years)
- Applicant Tracking Systems (10 years)
- Personnel Management & Training ATS:Bullhorn (BFO & BBO), Ten Street, TempWorks, HRIS: Workday UltiPro/ PeopleSoft VMS: ION Navigator, Fieldglass, BeeLine CRM: Salesforce, Bullhorn, (10 years)
- Cold Calling (10 years)
- Microsoft Excel (10 years)
- Microsoft Word (10 years)
- Recruiting (10 years)
- Microsoft Office (10 years)
- Leadership (10 years)
- Branding (10 years)
- Management (10 years)
- Interviewing (10 years)
- Process Improvement (10 years)
- Sales (10 years)
- Pricing (10 years)
- Marketing (10 years)
- HR sourcing (10 years)
- Social media management (10 years)
- Employee Orientation (10 years)
- Talent Acquisition (10 years)
- Merchandising (10 years)
- Performance Management (10 years)
- Change Management
- Kronos
- Presentation skills
- Contracts
- Project management
- Financial acumen
- Analysis skills
- Forecasting
- Conflict Management
- KPI Metrics (10 years)
- Human resources management
Certification
Florida Notary Public Present
Assessments
- Sales: Influence & Negotiation – Highly Proficient October 2019
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Highly Proficient
- Human Resources Skills: Recruiting – Highly Proficient October 2019
- Managing the candidate sourcing and selection process Full results: Highly Proficient
- Management & Leadership Skills: Impact & Influence – Highly Proficient October 2019
- Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Affiliations
Member of National Women in Trucking
Timeline
National TA Manager of DOT and Fleet Recruiting
C&S Wholesale Grocers
08.2021 - Current
Manager of Driver Qualifications Recruiting
Quality Carriers / Boasso Global
12.2020 - 08.2021
Business Development Specialist
Accurate Personnel
11.2019 - 03.2021
National Business Development / Full Cycle Recruiting
NSC Technologies
06.2019 - 10.2019
Florida / Georgia Regional Manager
SPEC Personnel
04.2016 - 05.2019
HR Generalist/Recruiter
Goff Roof Systems, Inc
11.2014 - 03.2016
General Manager / Corporate Trainer / Business Development
TNK Finance / Instaloan
07.2013 - 11.2014
District Manager / HR Generalist
Manpower Group
09.2011 - 07.2013
Commercial Manager/General Manager
AutoZone Inc
01.2010 - 09.2011
Co-Owner/General Manager
Checkered Flag Auto Sales Inc
11.1997 - 06.2008
Block Clerk / Title Clerk
Manheim Auto Auctions
01.1993 - 01.1997
Cardiovascular Technologist
Lakeland Regional Medical Center / Watson Clinic / Tampa Cardio Group
01.1982 - 01.1993