Axel Valiente

• Assisting Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.

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• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.