Aya Tiba
Dearborn Heights,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Food Pantry Coordinator
Zaman International
07.2024 - 05.2025
- Improved food pantry efficiency by implementing an effective inventory management system.
- Led fundraising efforts to secure financial support for the pantry''s ongoing operations and expansion plans.
- Promoted a welcoming environment for clients, providing compassionate assistance during their visits to the pantry.
- Supervised a team of dedicated volunteers and interns who assisted in the day-to-day operations of the pantry, ensuring tasks were completed efficiently and effectively.
Patient Coordinator
Contemporary Dentistry and Implantology
01.2022 - 05.2024
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
Behavior Technician
Gateway Pediatric Therapy
09.2018 - 11.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Education
Bachelor of Science - Psychology & Neuroscience
University of Michigan
Flint, MIAssociate of Arts - Liberal Arts - Psychology
Schoolcraft College
Livonia, MI05-2020
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Community Service
Zaman International
Islamic Center of America
Lebanese American Medical Society
Contemporary Dentistry - Annual Give Back
Timeline
Food Pantry Coordinator
Zaman International
07.2024 - 05.2025
Patient Coordinator
Contemporary Dentistry and Implantology
01.2022 - 05.2024
Behavior Technician
Gateway Pediatric Therapy
09.2018 - 11.2021
Bachelor of Science - Psychology & Neuroscience
University of Michigan
Associate of Arts - Liberal Arts - Psychology
Schoolcraft College
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