Ayaan Hammad
West Chester,OH
Summary
Highly-skilled POS Analyst with strong background in retail technology and service desk operations. Specialize in troubleshooting, system analysis, and operational support to achieve optimal Point of Sale functionality. Strengths include deep understanding of POS software, hardware, and network systems along with ability to provide efficient solutions for complex technical issues. Previous work resulted in improved operational efficiency and reduced downtime.
Overview
2
2
years of professional experience
Work History
Service Desk
Encore technologies
Cincinati, Ohio
03.2025 - Current
- Trained new staff members in service desk functions and processes.
- Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.
- Generated monthly performance reviews for each member of the Service Desk team.
Chipotle Crew Member
Chipotle Grill
West Chester, OH
10.2024 - 04.2025
- Serving customers on line
- Making sure customers are satisfied with order, checking out on register
- Cooking food on grill
Sales Associate
Reebok Outlet
West Chester, OH
11.2023 - 04.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Cybersecurity -
University of Cincinnati
Cincinnati, OH05-2028
Skills
- Network security
- Incident response
- Risk assessment
- Technical support
Timeline
Service Desk
Encore technologies
03.2025 - Current
Chipotle Crew Member
Chipotle Grill
10.2024 - 04.2025
Sales Associate
Reebok Outlet
11.2023 - 04.2024
Cybersecurity -
University of Cincinnati