Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Ayaan Quraishi

Ayaan Quraishi

Cybersecurity Student at DePaul University
Hanover Park,IL

Summary

Skilled IT professional with robust experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, security, and redundancy designs. Enjoys solving challenging and complex problems.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

IT Help Desk Technician

ALDI USA
Aurora, IL
06.2022 - 04.2023
  • Part of the Global Service Desk team, the first contact for IT support on a corporate, logistic, and store level
  • Averaged over 30 tickets created and 15-20 tickets closed per day
  • Supports: Windows and Apple computers, Windows Server, SAP, Active Directory, Debit terminals, ESL system, POS systems, Patch management, routers, switches, access points, etc.

Consultation Agent

Geek Squad
Bloomingdale, IL
11.2020 - 02.2022
  • Resolving software/hardware related issues within Windows 7/10/11, MacOS, Android, and iOS.
  • Managed client data for migrations, backups, transfers, etc. in accordance with client data protection laws.
  • Troubleshooting devices that need to be tested for functionality from store returns (Windows PCs, macOS products, phones, tablets, etc.).
  • Assisting clients with technical related help.
  • Explaining and demonstrating concepts in a way that is clear and easy to understand.

Customer Service Specialist

Best Buy
Bloomingdale, IL
09.2019 - 11.2020
  • Handled customer issues, including in store returns, recycling of product, resolving issues with customer accounts.
  • Gained experience navigating an SSO system with internal resources.

Education

Bachelor of Science - Cybersecurity

DePaul University, Chicago, United States
09.2022 - 06.2025

Also earned a Minor in Computer Science.

Minor - Computer Science

DePaul University, Chicago, IL
09.2022 - 06.2025

Associate of Applied Science - Cybersecurity and Defense

College of DuPage, Wheaton, IL
05.2020 - 12.2021

Skills

Networking

Certification

Google IT Support Professional

Software

VMware

PfSense

Palo GlobalConnect

Splunk

Docker

Ubuntu

Kali Linux

Windows

Timeline

DePaul University - Bachelor of Science, Cybersecurity
09.2022 - 06.2025
DePaul University - Minor, Computer Science
09.2022 - 06.2025
IT Help Desk Technician - ALDI USA
06.2022 - 04.2023
Consultation Agent - Geek Squad
11.2020 - 02.2022
College of DuPage - Associate of Applied Science, Cybersecurity and Defense
05.2020 - 12.2021
Customer Service Specialist - Best Buy
09.2019 - 11.2020

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Ayaan QuraishiCybersecurity Student at DePaul University
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