Ayada Montrose
Tallahassee,FL
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
4
4
years of professional experience
Work History
Communications Coordinator
The Florida Lottery
08.2024 - Current
- Created and managed an editorial calendar to ensure timely delivery of content
- Wrote press releases, blog posts, and other content that generated high levels of media attention and visibility
- Created and managed social media campaigns
- Facilitated company-wide communication to more than 50 employees across multiple offices.
Barista
Starbucks
09.2023 - 08.2024
- Worked to address all customer concerns in a timely and effective manner
- Greeted customers in a friendly and professional manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 30% increase in sales
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Security
Marriott vacation club
08.2022 - 12.2022
- Monitored and maintained the hotel's security systems, ensuring the safety of guests and staff
- Demonstrated exceptional communication and conflict resolution skills, resulting in a 95% satisfaction rating from both clients and colleagues
- Maintained high standards of safety and ensured the ability to respond to emergency situations by achieving key emergency response and first aid certifications
Front Desk
Holiday Inn
02.2021 - 12.2021
- Delivered excellent customer service by providing accurate tourism information to 100+ guests daily, resulting in a 98% customer satisfaction rating
- Consistently completed detailed and accurate end-of-shift reports, ensuring seamless communication and handover between shifts and departments
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
Education
License - Facial Specialty
Lively Technical College
Tallahassee, FL12.2024
High School Diploma -
Ridge Community High School
Davenport, FL05.2018
Skills
- Communication Skills
- Grammar
- Planning
- Time Management Skills
- Customer Service Skills
- Excellent Communication Skills
- Multitasking Skills
- Typing
- Cashier
Timeline
Communications Coordinator
The Florida Lottery
08.2024 - Current
Barista
Starbucks
09.2023 - 08.2024
Security
Marriott vacation club
08.2022 - 12.2022
Front Desk
Holiday Inn
02.2021 - 12.2021
License - Facial Specialty
Lively Technical College
High School Diploma -
Ridge Community High School
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