Ayah Badwan
Farmers Branch,TX
Summary
Motivated sales and service associate with 7+ years of experience. Versatile and high energy employee with extensive experience in fast paced locations, excellent communication skills, and successful at building relationships with guests in increase loyalty and repeat business. Reliable and friendly professional with little oversight and collaborative in a team environment.
Overview
7
7
years of professional experience
Work History
Head Waitress
Whiskey Cake Kitchen & Bar
3225 Regent Blvd, Irving, TX 75063
06.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
- Gained a massive knowledge of whiskey due to the fact we have the largest whiskey bar in all of DFW.
- Constantly using the mentality of teamwork makes the dream work.
- Consistently upselling anything and everything asked for in a way that allows the guest to constantly feel satisfied and not pressured
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Waitress/Bartender
Johnny Carino's Restaurant
3213 S MacArthur Dr, Alexandria, LA 71301
04.2019 - 06.2021
- Remained calm and poised when dealing with difficult situations.
- I was able to do almost every position in this restaurant and that consists of doing to-go orders, bartending, hosting, and being lead waitress.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Lead Waitress
The Cottage Restaurant
1434 Dorchester Dr # A, Alexandria, LA 71301
06.2019 - 03.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Fragrance Sales Associate
Dillards Department Store
3437 Masonic Dr, Alexandria, LA 71301
06.2018 - 08.2019
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Researched inventory using BMC Software to determine if requested products were available.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Cashier
Raising Cane's Restaurants
1030 MacArthur Dr, Alexandria, LA 71303
02.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Education
No Degree - Cell Biology And Anatomy
LSUA
8100 U. S. Hwy 71, Alexandria, LA 7130211.2027
Skills
- Specials Promotion and Upselling
- Customer Service
- Guest Relations
- Leadership Attributes
- Excellent interpersonal skills
- Motivated Seller
- Multi-tasker
- Persuasive communicator
- Customer-centric
Languages
Arabic
Professional Working
Timeline
Head Waitress
Whiskey Cake Kitchen & Bar
06.2021 - Current
Lead Waitress
The Cottage Restaurant
06.2019 - 03.2020
Lead Waitress/Bartender
Johnny Carino's Restaurant
04.2019 - 06.2021
Fragrance Sales Associate
Dillards Department Store
06.2018 - 08.2019
Cashier
Raising Cane's Restaurants
02.2016 - 02.2017
No Degree - Cell Biology And Anatomy
LSUA