Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Falcon

Courtney Falcon

Bossier City,LA

Summary

Ambitious Head10+ years of experience serving establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service.

Overview

12
12
years of professional experience

Work History

Head Waitress

South Field Grill.
02.2017 - 06.2020
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Server/Cashier

Mudbugs Hirsch Coliseum
03.2016 - 06.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Waitress

Georges Grill
02.2013 - 04.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Education

GED -

Haughton High School
Haughton, LA

Skills

  • Specials Promotion and Upselling
  • Team Player
  • Customer Service and Rapport
  • Transactions and Cash Handling
  • Room Inventory

Timeline

Head Waitress

South Field Grill.
02.2017 - 06.2020

Server/Cashier

Mudbugs Hirsch Coliseum
03.2016 - 06.2020

Waitress

Georges Grill
02.2013 - 04.2017

GED -

Haughton High School

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Courtney Falcon