AYAH ISSA

Summary

Dynamic customer service expert with a strong background in healthcare and hospitality. Bilingual in Arabic and Spanish, adept at improving service quality and fostering collaboration among teams. Known for implementing effective solutions and exceeding corporate expectations through dedicated patient care and conflict resolution.

Overview

years of professional experience

Work History

Head Hostess / Hostess Trainer

Japaneiros

Sugar Land, Texas

10.2025 - 12.2026

Supported the onboarding process for new employees.
Demonstrated effective conflict resolution and positive teamwork/leadership skills with fellow coworkers.
Collaborated with management to enhance customer service initiatives.
Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
Maintained high standards of restaurant representation through effective communication with kitchen staff.
Helped with coordination of guests and seating as well as any and all questions or concerns as to ingredients, catering, and celebrations.
Handled reservations and special requests with attention to detail.
Provided timely and respectful customer service to each individual.

Sales and Marketing Representative

Aura Hospitality

Houston, Texas

07.2022 - 10.2025

Collaborated with team members to achieve team approach to sales and customer service and boost sales benchmarks and milestones.
Collaborated with internal teams such as marketing, sales and customer service to ensure alignment with overall brand objectives.
Collaborated with renewal and servicing teams to deliver consistent, personalized sales and customer service to clients.
Developed and implemented procedures pertinent to successful and efficient operation of sales and customer service department.
Understanding of people and their needs, whether it may be solving problems or creating solutions in order to work better with each individual client.
Demonstrating high comprehension of working well with others and understanding the steps needed to fulfill all needs effectively as a whole.
Managing a variety of strategies such as using up to date techniques in order to generate revenue.
Constant revaluation of new promotions and new products in order to remain exceptionally familiar and also to offer improvement to those around me.

Volunteer

Memorial Hermann Health System

Houston, TX

06.2021 - 06.2022

Supported health screenings and community outreach events to enhance public awareness.
Organized and maintained clean, safe environments for optimal patient care.
Assisted medical staff in delivering patient care and facilitating daily activities.
Communicated effectively with patients to gather information and meet needs.
Collaborated with team members to coordinate volunteer efforts successfully.
Acquired knowledge of healthcare protocols and safety regulations for better compliance.
Promoted health education initiatives by engaging with diverse populations.
Contributed to fundraising efforts through effective event planning and donor outreach.

Education

Associates Degree -

Wharton County Junior College