Mariah Burrola
El Paso,TX
Summary
Dynamic professional with extensive experience in customer service, maintaining security, and administrative support, notably at Westside Lounge. Proven ability to enhance guest experiences and train staff effectively. Skilled in data entry and problem-solving, consistently achieving high customer satisfaction through strong communication and meticulous attention to detail. Dedicated team player committed to operational excellence.
Overview
16
16
years of professional experience
Work History
Head Hostess
Westside Lounge
El Paso, TX
08.2010 - 10.2012
- Supervised front-of-house operations, ensuring seamless guest experiences
- Verified IDs for security purposes
- Trained and mentored new staff on service standards and customer engagement.
- Implemented procedures for handling guest inquiries and complaints effectively.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
GC Services
El Paso, TX
10.2012 - 10.2014
- Provided exceptional customer support by resolving inquiries and issues through various communication channels.
- Assisted in processing orders and updating customer information in CRM systems efficiently.
- Adapted to changing protocols and policies, ensuring compliance with company standards.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Conducted follow-up communications to ensure resolution of customer concerns and promote loyalty.
- Trained new employees on customer service procedures and best practices for effective performance.
- Maintained accurate records of customer interactions, contributing to data integrity for reporting purposes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Member Service Representative
Security Service FCU
El Paso, TX
11.2014 - 11.2018
- Assisted members with account inquiries, providing accurate information and resolving issues promptly.
- Processed member transactions efficiently, ensuring compliance with credit union policies and procedures.
- Educated members on products and services, promoting features to enhance member satisfaction.
- Collaborated with team members to streamline processes, improving overall service delivery efficiency.
- Managed account maintenance tasks, ensuring accuracy in member records and documentation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Circled building before opening and closing for security purposes.
Administrative Assistant
Truly Nolen Pest Control
El Paso, TX
01.2019 - Current
- Managed scheduling and calendar for multiple team members to enhance operational efficiency.
- Open/close building.
- Check customer IDs upon entry for security purposes
- Assisted in preparing reports and presentations, ensuring accuracy of information and adherence to deadlines.
- Coordinated communication between departments, streamlining information flow and improving collaboration.
- Handled customer inquiries and provided support, enhancing client satisfaction through effective problem resolution.
- Maintained office supplies inventory, optimizing procurement processes to prevent shortages and reduce costs.
- Developed filing systems that improved document retrieval speed and organization within the office.
- Trained new administrative staff on office protocols and software tools, fostering a supportive onboarding experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Diploma of Higher Education -
J.M. Hanks
El Paso Skills
- Customer service
- Open/Closing of buildings
- ID Verification
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Administrative support
- File organization
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Strong problem solver
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Database entry
- Dedicated team player
- Deadline oriented
- Invoice processing
- Mail handling
- Meticulous attention to detail
- Multi-line phone systems
- Supervising staff
Timeline
Administrative Assistant
Truly Nolen Pest Control
01.2019 - Current
Member Service Representative
Security Service FCU
11.2014 - 11.2018
Customer Service Representative
GC Services
10.2012 - 10.2014
Head Hostess
Westside Lounge
08.2010 - 10.2012
Diploma of Higher Education -
J.M. Hanks