Hi, I’m
Ayah Kasem
Tinley Park,IL
Summary
A dynamic Lead Server at Smith Crossing Senior Living, I excel in managing high-volume dining with exceptional problem-solving and team leadership skills. I foster a positive culture, effectively resolved customer complaints, and contribute to staff training, highlighting my attention to detail and organizational efficiency.
Overview
3
years of professional experience
1
Certification
Work History
Smith Crossing Senior Living
Lead Server
12.2021 - Current
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Education
Lewis UniversityRomeoville, IL
Bachelor of Arts from Forensic Criminal Investigation
05-2026
University Overview
- Honor Roll (All Semesters)
- Dean's List (All Semesters)
- 3.94 GPA
- Alpha Phi Sigma Member
- Lewis University Honors Program Member
- Relevant Coursework: Court Systems and Probation, Intro to Forensic Investigation, Criminal Procedure / Rules of Evidence, Criminal Investigation, Investigation & Criminal Evidence, and writing in the Disciplines.
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Responsible and trustworthy
- Organization and efficiency
Certification
- CPR/AED Certification
Languages
Arabic
Native or Bilingual
Timeline
Lead Server
Smith Crossing Senior Living
12.2021 - Current
- CPR/AED Certification
Lewis University
Bachelor of Arts from Forensic Criminal Investigation
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