Aya Khachab
Melvindale,MI
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Priority One Urgent Care
15450 Northline Rd, Southgate, MI 48195
02.2018 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Implemented staff training programs, improving employee performance and team cohesion.
Receptionist
Wyoming Chiropractor
7601 Wyoming Ave, Dearborn, MI 48126
01.2016 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
Fordson High School
13800 Ford Rd, Dearborn, MI 48126 05-2015
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
Languages
Arabic
Professional Working
Timeline
Front Office Manager
Priority One Urgent Care
02.2018 - 10.2021
Receptionist
Wyoming Chiropractor
01.2016 - 07.2018
High School Diploma -
Fordson High School