Open To Work
Ayalah Anderson
Valdosta,GA
Work Preference
Summary
Customer-focused professional with extensive experience in hospitality, food service, health care, and client relations. Proven ability to create welcoming environments and resolve concerns effectively, resulting in increased customer loyalty. Expertise in front desk operations, scheduling, and personalized guest support. Aiming to leverage strong customer service skills and a passion for wellness in a spa or client-centered organization.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Receptionist
Home2 Suites by Hilton Hotel
Valdosta, Georgia
05.2025 - Current
- Greeted and assisted guests with reservations, check-ins, and inquiries, ensuring a seamless experience.
- Handled scheduling, payments, and administrative tasks with accuracy.
- Resolved guest concerns professionally, focusing on personalized solutions, and satisfaction.
- Promoted hotel amenities and services, increasing guest engagement, and revenue.
- Managed reservations using the hotel management system effectively.
- Processed check-outs smoothly while handling payments and invoices.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Provided local information and recommendations to enhance guest experiences.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Responded to inquiries and room requests made online, by phone, and via email.
Drive-Thru Cashier
hibachi express
Valdosta, Georgia
06.2023 - 05.2026
- Delivered attentive, high-quality service in a fast-paced setting.
- Listened to customer needs, and adapted service to create positive dining experiences.
- Assisted with team training, and maintained strong communication to ensure smooth operations.
- Processed customer orders accurately at the drive-thru window.
- Handled cash and card transactions efficiently during peak hours.
- Maintained cleanliness and organization of the work area.
- Assisted customers with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved customer inquiries and complaints with professionalism.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Customer Relations Associate
elevated holistic therapeutic spa
Valdosta, Georgia
01.2023 - 01.2025
- Managed client appointments and scheduling for spa services, ensuring efficient operations.
- Delivered exceptional customer service, enhancing overall satisfaction.
- Resolved customer issues swiftly using effective problem-solving skills.
- Tracked inventory levels and updated records to maintain accuracy.
- Cultivated strong relationships with customers through professional communication.
- Ensured compliance with laws and regulations governing customer relations.
- Executed administrative tasks including document filing and report preparation.
- Processed orders accurately while meeting client deadlines.
Drive-Thru Cashier
McDonald's
Valdosta, Georgia
09.2021 - 02.2022
- Processed customer orders accurately at the drive-thru window.
- Handled cash and card transactions efficiently during peak hours.
- Maintained cleanliness and organization of the work area.
- Assisted customers with menu selections and special requests.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved customer inquiries and complaints with professionalism.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
- Informed customers of regular deals or monthly specials to upsell orders.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Offered customers carry-out service at completion of transaction.
Education
Radiology Certification - Radiology
Wiregrass Georgia Technical College
Valdosta, GA05-2027
High School Diploma -
Lowndes High School
Valdosta, GA05-2023
Skills
- Customer and client relations
- Front desk and appointment scheduling
- Conflict resolution and problem-solving
- Hospitality and guest services
- Spa and wellness service support
- Clinical experience
- Strong communication and multitasking
- Team collaboration and training
Timeline
Hotel Front Desk Receptionist
Home2 Suites by Hilton Hotel
05.2025 - Current
Drive-Thru Cashier
hibachi express
06.2023 - 05.2026
Customer Relations Associate
elevated holistic therapeutic spa
01.2023 - 01.2025
Drive-Thru Cashier
McDonald's
09.2021 - 02.2022
Radiology Certification - Radiology
Wiregrass Georgia Technical College
High School Diploma -
Lowndes High School