Ayana Adams Calhoun
Denton,TX
Summary
Detailed-oriented team player, with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal
Lewisville, TX
- Current
- Manages a site consisting of three shifts, communicating with the client on site needs, payroll for the employees and ensuring all officers are compliant with the rules, training and site needs
- Supervise varying levels of professionals in consulting and risk-based security products and services based on defined protocols, tasks and processes to ensure timely completion, quality and compliance Corporate Security; Collaborate and consult with Vendors, Colleagues and managers, Make day-to-day supervisory and tactical decisions and resolve issues related to coordination, access controls, cameras and all other types of physical security equipment under direction of Corporate Security management
Security Professional
Allied Universal
Lewisville, TX
06.2024 - 10.2024
- A Confidential site, ensuring that only individuals listed are granted access
Site Security Manager
Securitas
Coppell, TX
07.2023 - 06.2024
- Supervising3 shifts of24/7 a Global Security Operations Center monitoring sites in the US and Internationally; creating/shipping badge, adding and granting access, creating tickets for service requests
Courtesy Patrol Officer
Allmark Property Management, Inc.
Lewisville, TX
10.2020 - 04.2024
- Safety of a multi-dwelling property and residents, enforcing curfew and supervision of kids
Site Supervisor
Blackstone Security Services
TX
10.2022 - 07.2023
- Providing customer service while assisting customers/tenants with day to day reservations, access and granting vendors with access to floors
Site Supervisor
Allied Universal
TX
04.2019 - 10.2022
- Managing a team of4, at two signs, while ensuring the security and safety of the building and those occupying it
Front Desk Clerk
Best Western
Jasper, TX
07.2017 - 04.2019
- Answering the phones, checking guest in and out, count drawer, providing customer service, making sure paperwork and system is updated on availability of rooms
- Making sure CLC are checking in on both systems
Patient Care Secretary
VITAS Healthcare
Carrollton, TX
11.2016 - 07.2017
- Admit, Discharge patients, Death Certificates via TER, Filing, entering the doctors payroll, enter contact visits, answer phones (Vitas phone, Baylor phone and nurse call phone), updating the census daily, making sure all admission paperwork is sent to the main office for all patients in the inpatient unit, auditing patients charts for billing purposes, making sure the doctors certify the death certificates and ordering equipment for patients via VX system
A & A Agent
Maximus Federal Services
Carrollton, TX
12.2015 - 11.2016
- Set appointments for veterans to see providers outside the VA; MOD9 trained which opts Vets into the program
Dispatcher/Customer Service
Signal88
Farmers Branch, TX
07.2015 - 12.2015
- Answer calls from officers and clients
- Clocking officers in/out
- Reporting and replacing call offs
- Adjusting the schedule as needed to fill post
Command Center Operator
Point Global Security
Addison, TX
12.2014 - 05.2015
- Provide security for affiliates who call the command center requesting our services
- Answers multiple calls providing customer service to vendors
- Clocking officers in and out, adjusting time, payroll, sending service/cancellation request to HR for accounts/officers to get paid
- Calling different security companies once agreed, sent a RFP/SOW to the company to be signed and return for services rendered
Detention Officer
City of Farmers Branch
Farmers Branch, TX
05.2014 - 08.2014
- Overseen book ins, mug shots, fingerprints, classifying for housing, answer the phone, window for questions on bond information and taking payments for bonds or fines
Primary Operator
Texas Instruments
TX
07.2010 - 07.2014
- Request by customers to have items repaired or access added
- I am the Primary Operator for the offsite Locations
- I create and update the site operations log for newly added sites
- I update the Malfunction spreadsheet for the Offsite locations
- Keep the customer service spreadsheet up to date with the badge count
- Activate and deactivate badges, Add and Delete access on employee badges and employees on the access list
- Contacted sites Off-Sites in Texas and across the U.S
- Speaking with management making sure all if any issues were resolved
- Also, if any emergencies happened on these sites I was there point of contact as the Off Site Alarm Monitor
Alarm Monitor/Dispatcher
Texas Instruments
Richardson, TX
07.2010 - 07.2014
- Contracted under US Security Associates from03/12 to Current
Detention Service/Training Officer
Dallas County Sheriff Department
Dallas, TX
11.2004 - 07.2010
- Trained new hire Probationary employees on operational procedures as well as required daily operational duties
- My main job was to ensure the safety of the public, employees and offenders
- I also conducted observation and building patrols
- I assisted in the periodic shakedowns of the inmate's property to ensure contraband was not in their possession
- In my last two years of service I was part of the Special Hospital Officer Team (S.H.O.T.) where I guarded inmates who were being admitted to the ER or Hospital, I also assisted in the transport of the offenders to and from appointments within the hospital
Education
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Remington College
Garland, TX05.2009
General Studies
Jasper High School
Jasper, TX05.1991
Skills
- Front Desk
- Customer Service
- Law enforcement
- Strong Communication skills
- Surveillance
- CPR
- Reception Types35-60 WPM
- Multitasking
- Security
- Report writing
- Experienced in control room environment
- Front Office
- Strong Administrative skills
- First aid
- Guest Service
- Data Entry
- Phone
- Conflict management
Certification
First Aid Certification
Timeline
Security Professional
Allied Universal
06.2024 - 10.2024
Site Security Manager
Securitas
07.2023 - 06.2024
Site Supervisor
Blackstone Security Services
10.2022 - 07.2023
Courtesy Patrol Officer
Allmark Property Management, Inc.
10.2020 - 04.2024
Site Supervisor
Allied Universal
04.2019 - 10.2022
Front Desk Clerk
Best Western
07.2017 - 04.2019
Patient Care Secretary
VITAS Healthcare
11.2016 - 07.2017
A & A Agent
Maximus Federal Services
12.2015 - 11.2016
Dispatcher/Customer Service
Signal88
07.2015 - 12.2015
Command Center Operator
Point Global Security
12.2014 - 05.2015
Detention Officer
City of Farmers Branch
05.2014 - 08.2014
Primary Operator
Texas Instruments
07.2010 - 07.2014
Alarm Monitor/Dispatcher
Texas Instruments
07.2010 - 07.2014
Detention Service/Training Officer
Dallas County Sheriff Department
11.2004 - 07.2010
Account Manager
Allied Universal
- Current
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Remington College
General Studies
Jasper High School