Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Povick Centeio

Fall River,MA

Summary

Experienced professional with a diverse skill set in business and technology, seeking a position to contribute to the success and growth of the organization. Strong background in both areas enables effective collaboration and bridging the gap between departments. Demonstrated track record of delivering results and adapting quickly to new challenges, making me a valuable asset in fast-paced environments. Committed to continuous learning and staying updated with industry trends, ready to leverage skills and passion to make a significant impact within the organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Swissport International Ltd.
Boston, MA
09.2019 - 01.2025
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Assistant General Manager (AGM)

TownePlace Suites Marriot Hotel
Wareham, MA
07.2020 - 04.2023
  • Manages the scheduled shift, customer interactions and coaches and counsels team members
  • Develops solutions to guest feedback that anticipates and satisfies the guest's needs and falls within the hotel's service and financial obligations
  • Supports demand periods of check-in and check-out with the Guest Services Staff
  • Monitor and follow through to resolve guest comments received from the Medallia Survey System
  • Anticipate the business need of our customers, from all market segments with detailed analysis of resumes and sharing that with the team daily
  • Performs administrative duties including scheduling, processing payroll, maintaining accurate employee records and completing and administering performance evaluations
  • Communicates noteworthy activities to the hotel management team utilizing the prescribed communication methods
  • Implements training procedures for Opera Systems and Customer Service Skills
  • Develops and implements training tools to ensure GSRs meet criteria (this process will include the development of training manuals and daily checklists)
  • Completes any duties and projects assigned by Department Head

Guest Service Manager

Holiday Inn Express
Woburn, MA
09.2017 - 09.2019
  • Manages the scheduled shift, customer interactions and coaches and counsels team members
  • Develops solutions to guest feedback that anticipates and satisfies the guest's needs and falls within the hotel's service and financial obligations
  • Supports demand periods of check-in and check-out with the Guest Services Staff
  • Monitor and follow through to resolve guest comments received from the Medallia Survey System
  • Anticipate the business need of our customers, from all market segments with detailed analysis of resumes and sharing that with the team daily
  • Performs administrative duties including scheduling, processing payroll, maintaining accurate employee records and completing and administering performance evaluations
  • Communicates noteworthy activities to the hotel management team utilizing the prescribed communication methods
  • Implements training procedures for Opera Systems and Customer Service Skills
  • Develops and implements training tools to ensure GSRs meet criteria (this process will include the development of training manuals and daily checklists)
  • Completes any duties and projects assigned by Department Head

Front Desk Agent/Night Auditor

Holiday Inn Express
Warwick, RI
02.2016 - 09.2017
  • Assist guests with requests and problems related to their stay at the property to ensure a pleasant stay
  • Process guest registration, computing and collecting payments, verification of credit card transactions

Guest Service Representative/Night Auditor

Motel 6
05.2014 - 02.2016
  • Check in/out guests
  • Organize and filed guest ledger reports
  • Solving customer needs and compliance

Education

Bachelor of Science - Management-Leadership

University of Massachusetts Dartmouth
Dartmouth, MA
12.2016

Associate - Business administration

Bristol Community College
Fall River, MA
01.2015

Certificate - Tourism and Hospitality Management

Bristol Community College
01.2011

Skills

  • Microsoft Office Proficiency
  • Strong math skills
  • Strong Organizational Abilities
  • Strategic Leadership Skills
  • Effective Communication
  • Events planning
  • Culinary Arts
  • Front Desk
  • Hospitality Service Skills
  • Customer Relationship Management
  • Hostess
  • Events Management

Certification

Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Assistant General Manager (AGM)

TownePlace Suites Marriot Hotel
07.2020 - 04.2023

Account Manager

Swissport International Ltd.
09.2019 - 01.2025

Guest Service Manager

Holiday Inn Express
09.2017 - 09.2019

Front Desk Agent/Night Auditor

Holiday Inn Express
02.2016 - 09.2017

Guest Service Representative/Night Auditor

Motel 6
05.2014 - 02.2016

Bachelor of Science - Management-Leadership

University of Massachusetts Dartmouth

Associate - Business administration

Bristol Community College

Certificate - Tourism and Hospitality Management

Bristol Community College
Driver's License
Povick Centeio