Carolina Godoy Quirk
Lake Villa,USA
Summary
Resourceful and energetic bilingual client service professional with nearly five years of experience growing the Illinois/Wisconsin territory. Proven ability to cultivate partnerships with key provider and community organizations, resulting in successful territory expansion. Expertise in account management, relationship-building, and communication.
Overview
11
11
years of professional experience
Work History
Account Manager
CaptionCall by Sorenson Communications
10.2020 - Current
- Renowned entity for providing accessible telecommunications to the deaf and hard-of-hearing communities.
- Fostered collaboration with retail businesses, private offices, HUD/Housing, senior centers, VA hospitals, VOA, home care agencies, nursing homes, and hospice agencies, rehab centers.
- Successfully engaged commercial and professional clients through cold calls
- Transitions to Regional team member as territory Account Manager in 2022.
- Hired as part of the “new” National Hispanic team in 2020
- Built territory from ground up.
- Surpassed set goals on numerous occasions
- Planned, created, and attended events in the community for consumer events.
- Conducted engaging demonstrations at provider offices
- Delivered educational content to consumers
- Enabled streamlined patient and customer referrals to CaptionCall phone service
- Provided customer support with problems and resolved them for clients.
- Fostered long-lasting connections with stakeholders
- Engaged in direct outreach efforts
- Developing collaborations in diverse industries
- Adept at integrating Badger, Microsoft Dynamics, and Outlook into daily operations.
Account Executive
Oak Street Health
Elgin, IL
09.2019 - 10.2020
- Achieved my goal before 90 days of employment
- Telemarketing Parties
- Setting up events in the local community
- Established new partnership relations within the local community: Police Department/Elgin, IL, Senior Living facility/ Pingree Grove, IL, Township /Hampshire, IL, Gujarati seniors of Chicago/ Streamwood, IL
- Able to expand network into the different communities (Polish, Indian, Spanish) due to some knowledge in their language
- Entering data, follow up, meeting with prospects
- Able to identify prospects need and redirect into the appropriate source for patient satisfaction
- Able to work in different work settings (office or remotely)
Q.C. Technician
Saint-Gobain/Abrasives
Carol Stream, IL
11.2015 - 09.2019
- Ability to work under little supervision, responsible to meet company quality expectations
- QC inspecting ID wheels and Segments using Caliper, hardness Tester, gauges verifying and reporting data on all products/rejecting non-conforming products
- Working with the Engineering department on testing new CBN Bonds throughout the entire process, blending, pressing, firing, inspecting, and Mounting (reading blueprints) the final product
- Responsible for meeting deadlines on upcoming Expedites jobs and jobs that need it rework
- Working closely with Q.C Engineer to identify any defective products and worked on procedure to avoid or eliminate scrap products
- Responsible for leading daily team meetings
- Worked closely with all departments to improve processes and procedures on all levels
- Member of the safety committee and made recommendations for safety improvements
- Worked with both internal and external customers to resolve problems
- Worked with SAP program to establish a database of stocked products
- Responsible for issuing Diamond and CBN vitrified and keeping the inventory control on all CBN and Bonds for the Vit Segmental/blending department
Q.C Technician
WeatherTech
Bolingbrook, IL
09.2015 - 11.2015
- Responsible for the quality of final product up to internal codes to meet customer expectations
- Assuring proper paperwork for each machine at the beginning of any shift
- Taking samples of materials and testing color, surface, thickness, porosity with different technical instruments
- Recording quality data, scrap data or any changes
Q.C inspector
Abrasive-Form
Elgin, IL
08.2013 - 09.2015
- Indicator, depth gauge and optical comparator
- Work on continuous improvement of inspection systems, including suggestions for tracking and traceability
- Oil Dipping using different measuring instruments as: Profilometer, caliper, Micrometer, Air Gages, drop if parts to avoid rust
- Training of inspections of all parts coming in and finished grind
- Ran QC CS-1 while replacement was found
- All associated paperwork and reports
Education
English as second language -
McHenry county college
Crystal Lake, IL01.2013
English -
Sam Marsalli Institute
Concepcion, Chile01.2011
BS - Criminal Science
Valle Central College
Concepcion, Chile01.2007
High school -
Juan Martínez de Rozas
Concepcion, Chile01.1999
Skills
- Microsoft Office Proficiency
- Client Relationship Management
- Collaborative Skill Building
- User Education
- Time Management
- Service-Oriented Communication
- Prospect Identification
- Sales Opportunity Development
- Client Relationship Development
- Effective Territory Coordination
- Lead Conversion
- Report Writing
- Clear Verbal Communication
- Collaborative Team Engagement
- Customer Relations
- Organizational Skills
- Effective Multitasking
- Problem-Solving
- Microsoft Dynamics CRM Management
- Salesforce Proficiency
- Travel Expense Reporting
- Power BI Proficiency
Affiliations
- Establish Partnership with TRIAD/Elgin Township, Community seniors and Law enforcement.
- Participate in Chamber of Commerce.
Volunteer Experience
- Administer Justice: McHenry County/Cook County, IL, Intake specialist, 11/01/20, 11/01/21
- ElderCare Lake County Community Volunteer/Driver, 05/01/22, Present, Waukegan, IL
Awards
- Employee of the quarter Nationwide, July 2024.
- CCU: Audiology and Hearing loss 101, 11/01/20
- Certificate of achievement (translation), 07/01/22, Recognition and achievement for service: Greater Chicago Food Pantry
Languagecompetencies
native language, fluent (speaking, reading, writing)
Accomplishments
- Employee of the quarter Nationwide July 2024.
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Account Manager
CaptionCall by Sorenson Communications
10.2020 - Current
Account Executive
Oak Street Health
09.2019 - 10.2020
Q.C. Technician
Saint-Gobain/Abrasives
11.2015 - 09.2019
Q.C Technician
WeatherTech
09.2015 - 11.2015
Q.C inspector
Abrasive-Form
08.2013 - 09.2015
English as second language -
McHenry county college
English -
Sam Marsalli Institute
BS - Criminal Science
Valle Central College
High school -
Juan Martínez de Rozas
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