Ayana Brown
New Rochelle,NY
Summary
Highly efficient and innovative professional with expertise in social social services, retail, transport and logistic sectors. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor that goes the extra mile to help individuals receive resolutions.
Overview
13
13
years of professional experience
Work History
Patient Engagement Mentor
Pleio, Inc.
02.2023 - Current
- Answers patient assistance inquiries, assess needs, and offer qualified support.
- Educate patients and families on proper care and treatment to facilitate a successful medication routine.
- Facilitate communication between patients and various departments.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Engage with approximately 6 patients per hour.
Eligibility Associate - Quality Review
Public Assistance
01.2021 - Current
- Resolve discrepancies with client applications to verify eligibility.
- Assist clients with accurate eligibility forms, applications, and document completion.
- Process and certify documents for accuracy and compliance with government regulations.
- Communicate with people from various cultures and backgrounds on the application process.
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Inspect incoming and outgoing materials for accuracy and quality.
- Referred qualified applicants to the finance team for rental payments to be completed.
- Manage approximately 40 incoming calls and emails per day from clients.
Customer Care Coordinator
Michaels, Inc
02.2019 - 08.2020
- Communicated with customers to assess and address individual needs, providing timely and quality support via email.
- Communicated with customers to identify needs and expectations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer satisfaction ratings by 75% by solving problems promptly and to customer expectations.
Logistics Coordinator
Stericycle, Inc.
08.2015 - 11.2018
- Planned and supervised shipments from production to end-user by generating the documentation and information required for hazardous waste pickups.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated third-party shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Liaised with internal and external stakeholders to facilitate smooth operations and to build relationships to achieve reliable delivery of orders and boost rapport.
- Successfully planned and coordinated weekly geographic routed schedules for 15 specialty waste technicians with a completion rate of 96%.
Business Owner/Operator
Party People Entertainment
02.2011 - 02.2015
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, marketing, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Increased revenue 64% over 12 months through strategic business development and effective marketing.
Education
Some College (No Degree) - Business Administration And Management
The College of Westchester
White Plains, NYSkills
- Patient Education
- Information Protection
- Effective Communication Skills
- Program Knowledge
- Resource Information
- Computer-Based Inventory System
- Transportation Management
- Reports Generation
- Contract Management
- Quality Assurance
- Strategic Planning
- Team Collaboration
Timeline
Patient Engagement Mentor
Pleio, Inc.
02.2023 - Current
Eligibility Associate - Quality Review
Public Assistance
01.2021 - Current
Customer Care Coordinator
Michaels, Inc
02.2019 - 08.2020
Logistics Coordinator
Stericycle, Inc.
08.2015 - 11.2018
Business Owner/Operator
Party People Entertainment
02.2011 - 02.2015
Some College (No Degree) - Business Administration And Management
The College of Westchester