Ayana Glenn
New York
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
6
6
years of professional experience
Work History
Guest Advocate / Assets Protection
Target
New York, NY
04.2020 - Current
- Safeguard company assets, team members, and guests by preventing theft and promoting safety.
- Conduct investigations into theft and fraud with discretion and accuracy.
- Partner with leadership to implement strategies that reduce shrinkage and enhance compliance.
- Process customer transactions with precision while managing high-volume cash handling.
- Promote financial products such as Target RedCard, supporting customer loyalty and store sales.
- Assist customers with inquiries and provide solutions to enhance the shopping experience.
Security Officer / Personnel Records Clerk
Allied Universal
Norfolk, VA
08.2022 - 05.2023
- Monitored safety and compliance at the Port of Virginia, ensuring secure daily operations.
- Provided administrative support at Driver Assistance and ID offices, resolving inquiries.
- Created and issued employee ID badges with assigned access levels per company protocols.
- Maintained accurate and confidential personnel files in digital and physical systems.
Sales Associate
True Religion
Norfolk, VA
11.2021 - 04.2022
- Delivered excellent customer service and assisted with cashier transactions.
- Supported sales goals by recommending products and fostering a positive shopping environment.
- Drove sales through exceptional customer service and product knowledge.
- Collaborated with team members to achieve store sales targets and promotional goals.
Education
Bachelor of Science - Business & Entrepreneurship
Norfolk State University
Norfolk, VA12.2023
High School Diploma - undefined
PACE High School
New York, NY06.2019
Skills
- Cash Handling & Transaction Accuracy
- Personnel Records & Employee Data Management
- Loss Prevention & Theft Investigations
- Customer Service & Relationship Building
- ID Badge Creation & Access Control
- Conflict De-escalation & Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Organization, Multitasking & Administrative Support
Timeline
Security Officer / Personnel Records Clerk
Allied Universal
08.2022 - 05.2023
Sales Associate
True Religion
11.2021 - 04.2022
Guest Advocate / Assets Protection
Target
04.2020 - Current
High School Diploma - undefined
PACE High School
Bachelor of Science - Business & Entrepreneurship
Norfolk State University