Derrica Stewart
Whittier,CA
Summary
Detail-oriented Accounting and Administrative Professional experienced in accounts receivable, accounts payable, and customer support. Achieved over 99% accuracy while managing high-volume transactions, delivering reliable financial and administrative support across educational, municipal, and corporate sectors. Focused on enhancing organizational efficiency and maintaining confidentiality in all financial operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Guest Services Attendant
City of La Mirada – Splash! Aquatics Center
La Mirada, CA
01.2026 - Current
- Process 300–800 guest transactions daily while maintaining accurate customer accounts and registration records, responding to 100+ phone and in-person inquiries daily, resolving account questions, and providing exceptional customer service.
- Entrusted with managing high-volume financial transactions by processing thousands of dollars in daily cash, credit card, and electronic payments while balancing cash drawers, reconciling daily receipts, resolving payment discrepancies, and maintaining 99%+ transaction accuracy in a fast-paced municipal environment.
- Support daily financial and operational activities by opening and closing registers, preparing financial documentation, maintaining accurate records, monitoring inventory, and following established City cash-handling procedures.
- Prepare and serve food in accordance with ServSafe food safety standards while maintaining sanitation, health compliance, and supporting efficient daily operations.
Student Account Advisor (Contract)
Chapman University
Orange, CA
01.2025 - 12.2025
- Provided accurate and confidential support to students regarding billing, payments, financial holds, and account balances, enhancing student understanding and satisfaction.
- Managed 50–150 daily student interactions via phone, email, and in-person communication, resolving account concerns and clarifying university policies to improve student experience.
- Leveraged PeopleSoft and TouchNet to research student accounts, process payments, document interactions, and maintain accurate records in compliance with FERPA guidelines.
Division Secretary / Accounts Payable Clerk
City of Cerritos
Cerritos, CA
01.2023 - 12.2024
- Processed and maintained 70–80+ monthly AP invoices, purchase orders, and payment documentation, ensuring accurate coding and timely approvals.
- Supported municipal financial operations by tracking invoices, communicating with vendors, reconciling accounts, and preparing reports using Eden Financial Software and Microsoft Excel.
- Maintained accurate financial records and provided administrative support through document preparation and confidential recordkeeping.
Accounts Receivable Clerk / Customer Care Agent
American Technologies, Inc.
Anaheim, CA
01.2021 - 12.2023
- Managed accounts receivable activities for six offices in Eastern Region, collaborating with project directors and internal teams to ensure accurate customer account records and timely payment tracking.
- Processed and monitored weekly receivables of $300K–$900K, handling payment posting, account reconciliations, billing inquiries, collections support, and resolution of account discrepancies using Oracle and Salesforce.
- Promoted from Customer Care Agent to Accounts Receivable Clerk due to demonstrated accuracy and reliability in supporting high-volume financial operations while ensuring responsive service to internal teams and external customers.
Tax Preparer / Administrative Support
JDS Tax Solutions – Mobile Tax Services
01.2016 - 12.2022
- Prepared and processed 300+ individual tax returns while maintaining accuracy, confidentiality, and compliance with required tax documentation.
- Managed client accounts through document collection, data entry, appointment scheduling, electronic filing support, and tax preparation using Drake Tax, TaxSlayer, and Lacerte software.
- Maintained organized financial records and provided professional customer service throughout the tax preparation process.
Education
Associate Degree - Culinary Arts
Cerritos College
Norwalk, CASkills
- Cash Handling & Transaction Accuracy
- Payment posting
- Accounts receivable/payable
- Account reconciliation
- Transaction Management
- Customer Account Management
- Student account support
- Financial Documentation and Recordkeeping
- Data entry & reporting
- Administrative support
- Confidentiality Compliance
- PeopleSoft
- TouchNet
- Oracle
- Salesforce
- Eden Financial Software
- Financial Software
- Microsoft Excel
- Microsoft Office Suite
- Tax Preparation Tools
- Tax Compliance Tools
- Customer Interaction
- Microsoft Office Suite
Certification
- ServSafe Food Handler Certification, 01/01/26
- Adult & Pediatric CPR/AED Certification, 01/01/26
Timeline
Guest Services Attendant
City of La Mirada – Splash! Aquatics Center
01.2026 - Current
Student Account Advisor (Contract)
Chapman University
01.2025 - 12.2025
Division Secretary / Accounts Payable Clerk
City of Cerritos
01.2023 - 12.2024
Accounts Receivable Clerk / Customer Care Agent
American Technologies, Inc.
01.2021 - 12.2023
Tax Preparer / Administrative Support
JDS Tax Solutions – Mobile Tax Services
01.2016 - 12.2022
Associate Degree - Culinary Arts
Cerritos College