Rania Alazzah
Experienced Financial Services and Customer Service Professional with current experience at Community Financial Service Centers (CFSC) in New York, specializing in check-cashing operations, financial transactions, customer identification and verification, cash handling, compliance procedures, fraud prevention, and customer service. Knowledgeable in Bank Secrecy Act (BSA), Anti-Money Laundering (AML) principles, transaction monitoring, suspicious-activity awareness, recordkeeping, and applicable New York State and federal requirements governing financial transactions.
Brings more than 22 years of progressive customer service, supervisory, security, and airport operations experience with Emirates and Dubai Airports. Experienced in supervising teams, handling complex customer concerns, coordinating with airlines and airport departments, resolving operational issues, and maintaining strict safety, security, and service standards in a highly regulated international airport environment.
Recognized for professionalism, integrity, attention to detail, confidentiality, problem-solving, and exceptional customer service. Able to work effectively in high-volume, multicultural environments while handling sensitive financial and customer information, following established compliance procedures, identifying potential risks, and maintaining a strong commitment to operational and regulatory standards.
Work History
Financial Services Representative
1 Year 3 Months- Process check-cashing transactions accurately and efficiently in accordance with company policies and applicable regulatory requirements.
- Verify customer identification, check payee information, endorsements, check validity, and transaction eligibility before completing transactions.
- Handle payroll, government, insurance, settlement, business, and other qualifying checks in accordance with established procedures.
- Apply knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), fraud prevention, and suspicious-activity procedures.
- Identify and escalate potential red flags, counterfeit checks, forged documents, counterfeit currency, and unusual or suspicious transaction patterns.
- Complete required BSA documentation and CTR-related procedures and follow applicable reporting requirements.
- Maintain accurate customer records and follow customer verification and account-opening procedures.
- Process additional financial services, including money orders, bill payments, money transfers, and other company services, as applicable.
- Balance and reconcile cash drawers and maintain accurate cash and inventory records.
- Protect customer information and maintain confidentiality while handling sensitive financial transactions.
- Follow all company security, compliance, opening/closing, cash-handling, and operational procedures.
- Provide professional, courteous, and efficient customer service while resolving transaction questions and concerns.
- Maintain a high level of accuracy and attention to detail in a fast-paced financial-services environment.
- Complete required compliance and customer-service training and examinations.
Account Manager
3 Months- Managed and developed strategic relationships with key accounts.
- Ensured high levels of customer satisfaction and service delivery.
- Tracked account performance using KPIs and provided regular reports.
- Collaborated with operations and customer service teams.
- Trained staff on airline systems, booking platforms, and procedures.
- Assisted passengers with flight details, check-ins, and baggage handling.
- Verified documents, issued boarding passes, and offered special assistance.
- Handled inquiries and complaints professionally.
- Collaborated with airport and airline personnel to ensure efficient operations.
Healthcare Call Center Agent
10 Months- Managed patient inquiries regarding appointments, insurance, and billing.
- Scheduled and updated appointments offered guidance on healthcare services.
- Maintained accurate records and verified insurance eligibility.
- Supported referral processes to specialists and providers.
Passenger Services Supervisor
15 Years- Supervised airport operations, ensuring compliance and safety.
- Managed daily flight operations, ground handling, and staff coordination.
- Responded to emergencies and developed contingency plans.
- Ensured a smooth and efficient experience for all passengers.
Customer Call Center Agent
3 Years 2 Months- Responded to inquiries via phone, email, and in person.
- Managed bookings, ticketing, and flight changes using reservation systems.
- Resolved issues related to delays, cancellations, and baggage concerns.
- Maintained passenger records and followed all procedures accurately.
Education
Diploma - Aviation Security Management
Associate of Science - Complince
- Awarded CFSC — Community Financial Service Centers, New York | 2025
- Completed course and assessment covering check-cashing compliance procedures, financial transaction requirements, fraud prevention, and applicable New York State policies and regulations.
- Training included Bank Secrecy Act (BSA), Anti-Money Laundering (AML), customer identification, transaction monitoring, and prevention of financial-service misuse.Award Name]
Associate Degree - Security Management & Document Checks
Skills
English & Arabic
I am fluent in both English and Arabic, with strong communication skills in speaking, reading, and writing. I’ve used both languages professionally throughout my career, especially in customer service roles, where clear and effective communication is essential. I’m comfortable switching between the two depending on the customer’s preference, and I’ve often served as a bridge between English-speaking and Arabic-speaking clients or colleagues.