Ayana Hinton
Stanton,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Lead Customer Service
Circle K
08.2021 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
FC Associate
Amazon
11.2021 - 05.2023
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained compliance with company safety policies and called violations to attention of management.
PCA
Home Care Solution’s
01.2020 - 10.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Junius H Rose High School
Greenville, NC06.2022
Skills
- Freight Operations
- Billing Arrangements
- Fleet Dispatching
- Credit Card Payment Processing
Timeline
FC Associate
Amazon
11.2021 - 05.2023
Lead Customer Service
Circle K
08.2021 - Current
PCA
Home Care Solution’s
01.2020 - 10.2022
High School Diploma -
Junius H Rose High School