William Tigges
O Fallon,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Personable Customer Service Agent offering More than 30 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
20
20
years of professional experience
Work History
Customer Service, OS&D, Local/Linehaul Dispatch
Old Dominion Freight Line
03.2001 - 01.2021
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Participated in system development life cycle from requirements analysis through system implementation.
Education
High School Diploma -
Hazelwood Central High School
Florissant, MO06.1982
Skills
- Inspection Results Reports
- Procedures Scheduling
- Work Order Explanation
- Daily Receipts Documentation
- Payment Collection
- Freight Examination
- Data Communications
- DOT Compliance
- Employee Counseling
- Process Reviews
- Special Projects
- Office Operations
- Phone and Email Communication
- ERP and SAP
- Delivery Routes
- Picking Up Deliveries
- Equipment Orientations
- Clerical Support
- Hazard Identification
- Freight Operations
Timeline
Customer Service, OS&D, Local/Linehaul Dispatch
Old Dominion Freight Line
03.2001 - 01.2021
High School Diploma -
Hazelwood Central High School
Similar Profiles
Tony LeeTony Lee
Operations Supervisor at Old Dominion Freight LineOperations Supervisor at Old Dominion Freight Line
Rolando RosasRolando Rosas
Yard Switcher at Old Dominion Freight Line IncvaYard Switcher at Old Dominion Freight Line Incva
Susan BarriosSusan Barrios
Customer Service Clerk at Old Dominion Freight LineCustomer Service Clerk at Old Dominion Freight Line
Charles HaunCharles Haun
Data Entry at Old Dominion Freight Line, Inc.Data Entry at Old Dominion Freight Line, Inc.
Gavin DelfosseGavin Delfosse
Server at Chicken N PickleServer at Chicken N Pickle