Ayana Houser
New York
Summary
Dynamic Scribe Technician at CityMD with a proven track record in diagnostic testing and patient communication. Adept at managing high-volume patient care while ensuring meticulous medical documentation. Recognized for exceptional attention to detail and effective collaboration with healthcare professionals to enhance patient outcomes.
Overview
16
16
years of professional experience
Work History
Scribe Technician
CityMD
New York
02.2024 - Current
- Facilitating necessary diagnostic tests such as CT, MRI, ultrasounds, EKG, etc. and referrals to medical specialists
- Providing compassion and care to a high volume of patients daily
- Assisting the physicians with patient care and medical procedure set-ups
- Communicating with patients, pharmacies, and other physicians under the guidance of a physician
- Performing blood draws and performing necessary laboratory tests on different samples
- Preparing and examining specimen samples and communicating test results to the physician
- Scribe and medical technician duties
Volunteer assistant
Harlem Hospital Center
New York
08.2021 - 12.2023
- Assisted nursing director with completing and filing paperwork from staff
- Gathered necessary information and data from nurses to allow Nursing director to complete documentation on multiple departments
- Organized necessary paperwork and maintained communication between different hospital departments to help ND maintain documentation deadlines for each department they were assigned to
Pharmacy Technician
Capsule Pharmacy
New York
02.2022 - 08.2023
- Prepared 250+ prescriptions daily with speed and accuracy to deliver business goals, while complying with local, state, and federal laws and regulations
- Maintained flow and organization of prescriptions throughout the pharmacy to ensure safe and secure delivery of medications
- Completed appropriate filing and packaging procedures for medications with unique conditions (i.e., refrigeration)
- Worked alongside pharmacists to ensure proper protocol and procedures throughout the facility
Customer Service Representative
Whole Foods Market
New York
08.2019 - 10.2021
- Assisted customers with completing purchases, locating items, and offering store credit cards with reward programs to promote loyalty satisfaction and sales numbers
- Reconciled accounting information in cash drawer daily
- Greeted 100+ customers and encourage feedback pertaining to shopping experience
Sales Associate
Forever 21
New York
10.2015 - 01.2016
- Handled the task of offering outstanding customer service by assisting in locating specific products for 50+ customers daily
- Organized and maintained stock levels on the sales floor to ensure proper pricing for multiple product lines
Medical Research Intern
New York Academy of Medicine
New York
09.2009 - 06.2010
- Conducted medical research on deadly diseases
- Provided ready access to all experimental data for the faculty researcher and/or supervisor
- Summarized research results, as well as prepared presentations and reports based on data collected
Education
Second Bachelor of Arts - Chemistry, Biochemistry
Lehman College
Bronx, New York06.2023
Bachelor of Arts - Biology
Lehman College
Bronx, New York05.2021
Skills
- Communication
- Time Management
- Data Entry
- Customer Service
- Research and Analysis
- MS Office Proficiency
- Diagnostic testing
- Medical documentation
- Patient communication
- Attention to detail
Summary Skills
- Effectively able to communicate between patients and physicians
- Great ability to manage time between multiple patients
- Data entry in healthcare
- Customer service
- Research and analysis in medical setting
- Proficient with MS Office: Word, Excel, and PowerPoint
Activities
Volunteer, ASPCA, 03/18, 06/19, Prepared and distributed animal meals, cleaned cat and dog enclosures, and observed animal behaviors and wellbeing
Timeline
Scribe Technician
CityMD
02.2024 - Current
Pharmacy Technician
Capsule Pharmacy
02.2022 - 08.2023
Volunteer assistant
Harlem Hospital Center
08.2021 - 12.2023
Customer Service Representative
Whole Foods Market
08.2019 - 10.2021
Sales Associate
Forever 21
10.2015 - 01.2016
Medical Research Intern
New York Academy of Medicine
09.2009 - 06.2010
Second Bachelor of Arts - Chemistry, Biochemistry
Lehman College
Bachelor of Arts - Biology
Lehman College