Robin Ciarloni
MECA - Memphis Eye Cataract Associates
Olive Branch
1
Certification
26
years of professional experience
Ophthalmic care technician with thorough understanding of eye health and patient management. Proven ability to support ophthalmologists in various procedures, ensuring smooth operations and patient satisfaction. Known for effective teamwork and adaptability to changing clinical needs, proficient in diagnostic testing and patient education.
Work History
Ophthalmic Technician/Scribe OSC
2 Years 11 Months- Assisted ophthalmologists with patient exams, including obtaining medical histories and performing preliminary testing.
- Completed encounters, performed patient education, triaged calls, and filled prescriptions through electronic medical records.
- Conducted OCT photography and captured fundus photos using IOL master equipment., B-Scans, Pentacam, IDesign, & Verion testing
- Performed IOP/tonopen checks and visual field-testing.
- Scribing and assisting doctors with any patients' needs.
- Maintained and sterilized medical equipment to ensure optimal functionality.
- Scheduled specialist appointments and managed patient and pharmacy communications.
- Processed pre-authorizations for medications and medical procedures to ensure patient access.
- MD-office, Mod-Med software
- Microsoft software
Ophthalmic Technician/Scribe OSC
2 Years- Handled inbound and outbound calls from patients and doctor offices with inquiries and questions regarding their health insurance benefits and prescriptions
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Call center, customer service
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Recorded patients medical history, chief complaints and test results in medical records
- Performed IOP/tonometry checks, visual field testing, and OCT's
- Scribing and assisting doctors with any patients needs Assisted doctors with minor medical procedures including but not limited to intraocular injections, and different laser treatments
- Maintained and cleaned all medical equipment
- Scheduled specialist appointments for the doctors and returned phone calls to the patients and pharmacies
- Completed encounters, performed patient education, triaged calls, and filled prescriptions through electronic medical records
- Conduct tests, such as Amslers Grid, to measure central visual field used in early diagnosis of macular degeneration, glaucoma or other diseases of the eye
- Scribing and assisting doctors with any patients needs
- Microsoft software
Ophthalmic Technician/Scribe OSC
3 Years 4 Months- Handled inbound and outbound patient phone calls from patients and doctor offices with inquiries and questions regarding insurance benefits and prescriptions
- Recorded patients' medical history, chief complaints and test results in medical records.
- Performed IOP/tonopen checks and visual field testing.
- Managed multiple phone lines in a busy call center environment.
- Scribing and assisting doctors with any patients' needs.
- Assisted doctors with minor medical procedures including but not limited to intraocular injections, and different laser treatments.
- Maintained and cleaned all medical equipment.
- Scheduled specialist appointments for the doctors and returned phone calls to the patients and pharmacies.
- Completed encounters, performed patient education, triaged calls, and filled prescriptions through electronic medical records.
- Pre-authorizations for medications and procedures
- Microsoft software
Surgery Coordinator/Optician
4 Years 6 Months- Teaching of inserting and removing contacts.
- Optical sales, dispensing and repairs
- Verifying and filing medical and vision insurance
- Setting up patients for cataract surgery, LASIK surgery, and blepharoplasty surgeries
- A-Scan, IOL master, Visual fields
- Pre-certified patients for procedures by connecting with insurance companies and obtaining coverage authorizations.
- Shared surgical information, pre-operative instructions and financial details with patients.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Managed registration desk by answering telephones and transferring calls to designated department.
- Collected patient copays and balances.
- Practice director software
- Microsoft
Internship
3 Months- Dental Assisting
- Assist dentist in four-handed chair side dentistry procedure.
- Skillfully prepare restorative materials and dental cement.
- Sterilization and Disinfection
- Tray set up
- X-Rays
- Patient charting
- Crown and Bridge placement
- General office Equipment
- Scheduling and confirming appointments
Manager
10 Years 2 Months- Supervise and lead optometrists, technicians, opticians and front desk
- Developed training programs for new hires, focusing on operational best practices
- Ensure excellent customer service and resolve patient concerns.
- Manage inventory of frames, contact lenses, medications and office supplies
- Fitted lenses and repaired frames.
- Maintained records.
- Oversee insurance, verification, billing and reimbursement processes
- Closing out payments at the end of every day.
Education
Dental assisting
Skills
Ophthalmology Experience
Team player
Organization
Critical thinking
Communication
Time management
Leadership
Problem solving
Microsoft Office
Certification
OSC Ophthalmic Scribe Certification, CPR Certification, RDA Registered Dental Assistant, CDA Certified Dental Assistant, Radiation Health & Safety Certification
Timeline
Ophthalmic Technician/Scribe OSC
MECA - Memphis Eye Cataract Associates
08.2023 - CurrentRead More
Ophthalmic Technician/Scribe OSC
Charles Retina Institute
08.2021 - 08.2023Read More
Ophthalmic Technician/Scribe OSC
Hamilton Eye Institute
04.2018 - 08.2021Read More
Internship
Dental Assisting Student
04.2015 - 07.2015Read More
Surgery Coordinator/Optician
Desoto Eye-care
09.2013 - 03.2018Read More
Manager
Eye Spectrum
06.2000 - 08.2010Read More
Concorde Career College
Dental assisting
Read More