Ayana Lott
Hollywood,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Associate Cashier
PetSmart
08.2021 - 11.2023
- Greet every customer that comes in a friendly attitude and answering any inquiries that they have regarding recommended food, or items needed for their pets, answer any phone calls from customers that need help providing patience and communication skills and problem-solving skills
- Responsible for handling transactions or returns with customers using the POS system via cash, credit, or debit as well as marketing by asking if they would like to sign up with the company's loyalty program
- Also providing them with guidebooks for money-saving opportunities; using coupons when needed
- Bagging purchases if needed
- Using critical thinking and math skills to count money and figure out transactions when something seems off about the price and using problem-solving skills to fix them
- Will help restock items from truck onto the shelves when not busy on the register to keep busy; restock beverage fridge when a new order of drinks come in
- Keep the checkout areas sanitized and clean, assisting customers
- Was rewarded with Employee of the Month in 2023.
Cashier/Ice Cream Server & Maker
The Magic Cow
06.2019 - 07.2020
- Provided customer service by serving many customers or more depending on the day, greeting them and making it a positive and comfortable experience by taking orders using a POS system using cash, debit, and credit
- Also implemented a loyalty that would get them free ice-cream treat if they reached their goal
- Had knowledge of every ice-cream flavor in the menu and explained to customers what ingredients were in our flavors as well as recommended them non-dairy options for any allergies providing samples if needed
- Ice cream production and waffle cone production when needed; ice cream cakes and treat production as well as decorating when needed; monitored amounts of every ice cream flavor and replaced when running low
- Maintained and restocked inventory including milk, toppings, and supplies as well in truck unloading times keep track of whatever ingredients and supplies were running low
- Helping train newer employees with what they needed to learn to help them understand and to give customers a great service
- Responsible for general cleanup and maintaining sanitary standards during and at the end of a shift such as cleaning dishes, floor, and ice cream machine.
Intern Waitress & Cook
The Chef's Palette
03.2018 - 08.2018
- Greeting customers and immediately seating them informing them of any specials that we have in the restaurant creating a friendly and positive environment for them
- Taking their orders with a positive attitude and answering any questions they have with my knowledge of the food menu including any food allergies or ingredients in the food dish
- Recommended any suggestions based by their preferences alone
- Made sure to ensure sanitary measures by cleaning the tables beforehand for the next guests that come in, setting new clean utensils
- Prepared the desserts the day before and being a team player and making sure to pay attention to detail to prepare the desserts and decorating them before serving to guests using attention to detail
- Maintaining sanitary precautions and practicing food safety standards both during and after the shift such as washing and sanitizing the dishes, wiping stoves, and mopping the floors.
Cashier
McDonalds
06.2016 - 01.2017
- Greeting every customer that comes into the establishment and taking their orders as well as making any recommendations that that would want; handling cash, debit, and credit cards when necessary, using a POS machine
- Taking sanitary precautions when needed during shifts including cleaning counters, tables, and the floors when needed to maintain a clean environment
- Changing out the beverage machine with new cups and napkins when needed
- Organizing and bagging orders that appear on the prompt such as burgers and beverages
- Cleaning and maintaining the lobby to make sure it's clean for the next customers that come into the establishment
- Was rewarded Employee of the Month during the 2017.
Education
Associate's Degree -
The Art Institute of Fort Lauderdale of Baking & Pastry
12.2018
High School Diploma -
Cypress Springs High School
01.2014
Skills
- Critical Thinker
- Problem Solver
- Time Management
- Multitasker
- Good at communicating
- Team Worker
- Cake Making and Decorator
- Pastry chef
- Customer Service
Languages
English
Full Professional
Timeline
Associate Cashier
PetSmart
08.2021 - 11.2023
Cashier/Ice Cream Server & Maker
The Magic Cow
06.2019 - 07.2020
Intern Waitress & Cook
The Chef's Palette
03.2018 - 08.2018
Cashier
McDonalds
06.2016 - 01.2017
Associate's Degree -
The Art Institute of Fort Lauderdale of Baking & Pastry
High School Diploma -
Cypress Springs High School