Ayana McBride

Proficient in managing the coordination of personnel assignments for engine employees. Oversee compliance of mark offs and mark ups with Metro-North standards. Ensure staffing assignments for train crews are properly filled, adhering to government, corporate, and contractual regulations. Coordinate personnel schedules to ensure optimal coverage and adjusted to changing demands efficiently. Manage displacements and vacancies in compliance with union agreements, ensuring smooth workflow and accurate documentation.

• Maintained exactness in financial documentation at MetroNorth
• Executed ticket transactions adhering to MetroNorth pricing and regional guidelines.
• Oversaw the reconciliation of ticket sellers' remittance and duty accounts.
• Assured all remittances were collected and completed accurately.
• Maintained organization and accuracy in the cashiers cage.
• Oversaw daily workforce and assignments at Grand Central terminal and outlying stations.

• Provide primary customer support, focusing on proactive strategies to meet needs and resolve concerns.
• Field customer inquiries about train schedules and local attractions, ensuring accurate and timely information dissemination.
• Communicate immediate needs for public announcements related to train service updates, maintaining clear lines of communication during disruptions.
• Liaise with various stakeholders to comprehend daily customer demands and assist in developing solutions that enhance customer satisfaction.

• Ensured staffing assignments for train crews were properly filled, adhering to government, corporate, and contractual regulations.
• Coordinated personnel schedules to ensure optimal coverage and adjusted to changing demands efficiently.
• Managed displacements and vacancies in compliance with union agreements, ensuring smooth workflow and accurate documentation.

• Fielded emergency and non-emergency calls, efficiently dispatching services by assessing the nature of problems and pinpointing locations to determine the appropriate response.
• Coordinated with police, fire, and ambulance services to route calls effectively, tailoring resources to meet the specific requirements of each incident.
• Enhanced document management processes, maintaining logbooks and reports for fire, accident, and emergency incidents with impeccable accuracy.

• Delivered prompt front desk support, ensuring customer satisfaction through welcoming interactions and efficient resolution of inquiries.
• Managed reservation processes via phone and email, accurately recording client details to maintain organized and reliable records.
• Addressed and resolved customer concerns using active listening and effective conflict resolution techniques, enhancing overall guest experience.