Ayana Pegeese
North Las Vegas,NV
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals. Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.
Overview
23
23
years of professional experience
Work History
Member Service Representative
Foundever
Las Vegas, NV
02.2020 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
Customer Service Representative
The Cuffwill Center
Redondo Beach, CA
01.2001 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Luzzinger
Hawthorne, CA01-1986
Skills
- Membership renewals
- Member retention
- Issue Resolution
- Customer Support
- Customer Service
- Account Management
- Database Maintenance
- Database Management
- Call Documentation
- De-Escalation Techniques
- Administrative and Office Support
- Data Management
- [Type] industry regulations knowledge
- Call Metrics
- Computer Skills
- Remote Office Availability
- Microsoft Office
- MS Office
- Calm Under Pressure
- Verbal and Written Communication
Remote Experience
I have been working remotely for the past twenty years. I have experience with the following apps, Trello, Zoom, Confluence, Jira, Google Drive, Teams, Slack, Linear, and others.
Timeline
Member Service Representative
Foundever
02.2020 - 02.2024
Customer Service Representative
The Cuffwill Center
01.2001 - 07.2019
High School Diploma -
Luzzinger