Lauren O'connor
Staten Island,NY
Summary
Well-versed in the field of customer service with background as Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Overview
2
2
years of professional experience
Work History
Member Service Representative
South Shore YMCA
Staten Island, NY
08.2023 - Current
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Assisted colleagues with tasks as needed during peak times of activity.
- Answered member questions about products and services.
- Reviewed new account applications to verify eligibility of prospective members.
Cashier
Annadale Family Pharmacy
Staten Island, NY
08.2022 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
Education
Bachelor of Science - Social Work
College of Staten Island of The City University of New York
Staten Island, NY05-2027
High School Diploma -
Csi High School For International Studies
Staten Island, NY06-2023
Skills
- Service Upselling
- Product Sales
- Member correspondence
- Member retention
- Issue Resolution
- Membership renewals
Accomplishments
- "Triple C" Award
- Enrolled into the Verrazano honors program at CSI College
Affiliations
In my free time, aside from working, I enjoy working out and spending quality time with family and friends. Additionally, I also babysit children on the weekends. Babysitting has built my experience with children of all ages, and also enhanced my passion for helping not only children, but families as well.
Timeline
Member Service Representative
South Shore YMCA
08.2023 - Current
Cashier
Annadale Family Pharmacy
08.2022 - Current
Bachelor of Science - Social Work
College of Staten Island of The City University of New York
High School Diploma -
Csi High School For International Studies
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