Ayana Reid
Atlanta,GA
Summary
Driven Medical Assistant/Phlebotomist with experience of improving patient care and clinic efficiency at WellStar Kennestone Hospital and Sutter Medical Center. Proficient in EMR, EHR, and critical thinking, with a strong foundation in CPR and Basic Life Support. Recognized for maintaining high sanitation standards and consistently enhancing patient wellness through dedicated support and effective communication. Committed to delivering exceptional healthcare services and contributing to a positive patient experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sutter Medical
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Improved clinical workflow with introduction of electronic health records system.
Travel Medical Assistant
TLC Nursing
12.2024 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Nursing Assistant
WellStar Kennestone Hospital
11.2021 - 07.2023
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
- Completed EKGs and other tests based on patient presentation in office
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Sanitized, restocked, and organized exam rooms and medical
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Diploma -
Peachtree Ridge High School
Suwanee, GA05.2017
Skills
- Time Management
- CPR
- Basic Life Support for Health Care Providers (BLS)
- Capillary puncture proficiency
- Critical Thinking Skills
- Venipuncture
- Customer Service and Communication Skills
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Phlebotomy
- Medical Procedures
- Appointment Setting
Certification
- CMA Certified Medical Assistant
- PT Phlebotomy Technician
Timeline
Travel Medical Assistant
TLC Nursing
12.2024 - 03.2025
Medical Assistant
Sutter Medical
08.2023 - Current
Nursing Assistant
WellStar Kennestone Hospital
11.2021 - 07.2023
Diploma -
Peachtree Ridge High School
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