Ayana Rivera
Long Beach,CA
Summary
Detail-oriented professional with extensive experience in planning and problem-solving, dedicated to optimizing resource utilization for scalable operations and enhanced profitability. Proven track record in overseeing daily operations and implementing effective policies that drive business success. Adept at relationship-building and organizational leadership, with a strong focus on quality-driven payroll management and employee support. Highly skilled in managing complex recordkeeping processes while maintaining attention to detail and meeting tight deadlines.
Overview
7
7
years of professional experience
Work History
Operations Manager/Payroll Accountant
JBA Institute
Aliso Viejo, CA
07.2023 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed communications between departments to ensure efficient operations.
- Coordinated daily operations activities and assigned tasks to staff members.
- Conducted training sessions for new employees on operational procedures.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assisted in the onboarding of new hires by providing orientation materials and training sessions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Assisted in Admin and Clinical Meetings
- Maintained employee records and updated information in the payroll system.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions, and other pay-related items.
- Calculated bonuses, commissions, sick leave accrual balances, retirement contributions, and other special payments as needed.
- Maintained confidential files containing personnel information, such as salaries and benefits enrollments.
- Reviewed payroll processing systems to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
- Prepare, process, and maintain payroll, salaries, and compensation data with accuracy and confidentiality.
- Audit Time & Attendance records, identify discrepancies, and ensure timely reconciliations.
- Maintain accurate records of sick time and PTO balances.
- Serve as the point of contact for employee payroll and benefits inquiries, providing prompt and clear resolutions.
- Support the Payroll Manager by updating employee benefits information and verifying third-party billing accuracy.
- Review and verify payroll transactions, benefits, and accruals to ensure proper accounting and compliance.
- Collaborate with HR and the Payroll Manager on onboarding new hires, processing terminations, and managing salary adjustments in the payroll system.
- Investigate and resolve payroll discrepancies and issues efficiently.
- Generate and analyze payroll reports to support HR compliance initiatives.
- Maintain organized employee files and records in accordance with company policies.
- Assist with new hire onboarding processes and orientation sessions.
- Provide administrative support for HR functions, including event planning and team celebrations.
Intake Specialist
Behavior Frontiers, LLC.
El Segundo, CA
08.2022 - 04.2023
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Monitored progress of clients throughout the course of treatment and adjusted treatment plans accordingly.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
Executive Administrative Assistant
Gusari
Temecula, CA
06.2018 - 08.2022
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Resolved discrepancies between payroll records and timekeeping systems.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Provided technical support to staff members regarding the use of the payroll system.
- Managed the processing of new hires and terminations in the payroll system.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
Education
Some College (No Degree) -
Long Beach City College
Long Beach, CASkills
- Business operation
- Project Management
- Customer service
- C-level experience
- Strong leadership and decision-making skills
- Problem solving
- Excellent communication and interpersonal skills
- Proficiency in operational tools, software, and systems (Salesforce, Nextgen, Central Reach, Workday,Paylocit, ADP)
- HR Support
- Payroll auditing
- Maintaining employee records
- Reviewing timesheets
- Labor law knowledge
- Payroll processing
- HRIS database management
- HIPAA compliance
Timeline
Operations Manager/Payroll Accountant
JBA Institute
07.2023 - Current
Intake Specialist
Behavior Frontiers, LLC.
08.2022 - 04.2023
Executive Administrative Assistant
Gusari
06.2018 - 08.2022
Some College (No Degree) -
Long Beach City College