Ayana Ruffin
Hampton,VA
Summary
Versatile and dynamic professional with a proven track record at Amazon, adept in time management and problem-solving. Excelled in team leadership, significantly enhancing productivity and customer satisfaction. Skilled in work prioritization and adept with basic math, consistently met tight deadlines and reduced workplace accidents, demonstrating a flexible approach to achieve business goals.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate
Amazon
08.2024 - Current
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Host
Harpoon Larrys
07.2023 - 06.2024
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Crew
Kentucky Fried Chicken
08.2022 - 07.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
Education
N/a - N/a
Phoebus High School
Hampton, VA06.2024
Skills
- Time management
- Team leadership
- Work prioritization
- Problem-solving
- Flexible schedule
- Basic math
Timeline
Fulfillment Associate
Amazon
08.2024 - Current
Host
Harpoon Larrys
07.2023 - 06.2024
Crew
Kentucky Fried Chicken
08.2022 - 07.2023
N/a - N/a
Phoebus High School
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