Ayana Wilson
Philadelphia,PA
Summary
A dedicated and empathetic professional worker with a diverse background in healthcare, customer service, and security ensuring safety with vigilance and attention to detail with extensive experience as a caregiver. I am skilled in providing compassionate care and support to people. I excel in fast paced environments, having worked in the fast food industry for three years, where I developed strong communication skills and a reputation for delivering exceptional service. I am a natural problem solver with a talent for resolving issues efficiently and maintaining a calm, professional demeanor. A hardworking and reliable team player. I bring a positive attitude, strong listening skills, and a commitment to delivering outstanding results. I am able to adapt to various roles.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Babysitter
Self-employed
Philadelphia, PA
08.2022 - Current
- Supervised three children, ensuring their safety and security at all times.
- Assisted with daily routines, including meal preparation, bathing, and changing.
- Engaged children with age-appropriate activities, such as games, crafts, and educational exercises.
- An Affectionate Babysitter with hands on experience monitoring well being and safety of children.
- Energetic in conducting fun, age appropriate activities, and modeling appropriate social behaviors.
- Alert and organized individual dedicated to maintaining child friendly environment.
Ingage Security
Michael Hall
Philadelphia, PA
07.2025 - 07.2025
- Provided security for high profile individuals and events.
- Coordinated with security personnel at events when necessary.
- Identified and analyzed security threats, risks and vulnerabilities.
- Identified areas of improvement in existing security protocols.
- Developed strategies for improving overall site security measures.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Enforced compliance with aviation security rules and regulations.
Team Member
Shake Shack
11.2023 - 11.2024
- Assisted customers by offering helpful service and creating a welcoming environment.
- Worked in both front and back of house, supporting team members during high-volume periods.
- Packaged food accurately and double-checked orders to ensure customer satisfaction.
- Maintained a clean and organized kitchen to ensure a pleasant experience for customers and staff.
Crew Member
Chipotle
09.2023 - 01.2024
- Led the morning shift by overseeing store preparation and ingredient management.
- Ensured cleanliness and organization of the back-of-house operations.
- Approached customers with enthusiasm, providing positive and friendly service.
Crew Member
Honeygrow
05.2023 - 06.2023
- Prepped food and packaged orders to ensure high-quality customer service.
- Assisted customers with ordering or using the kiosk system.
- Maintained cleanliness in the kitchen area throughout the shift.
Office Assistant
Phoenix Salons
01.2023 - 04.2023
- Greeted and checked in visitors, escorting them to appointments as needed.
- Scheduled and managed appointments, ensuring efficient use of time and resources.
- Answered phones, took messages, and handled customer calls with professionalism.
- Collected payments and accurately posted them to client accounts.
Crew Member
Popeyes Louisiana Kitchen
06.2022 - 01.2023
- Prepared and packed food orders with accuracy and efficiency.
- Took customer orders with a positive attitude and handled cash transactions.
- Operated the drive-thru and maintained cleanliness in the kitchen.
Hospital Aide
Monica Martin
Langhorne, Pennsylvania
12.2021 - 11.2022
- Assisted nursing staff with patient care and daily living activities.
- Maintained cleanliness and organization of patient rooms and common areas.
- Provided support during meal times, ensuring patients received proper nutrition.
Receptionist
Franklin Day-Night
01.2021 - 12.2021
- Managed incoming and outgoing correspondence, ensuring efficient communication.
- Scheduled appointments and maintained an organized front desk area.
- Updated and maintained the customer database.
Education
West Catholic Preparatory High School
Philadelphia , PASkills
- Customer service
- Childcare
- Food service
- Team collaboration
- Multitasking
- Communication
- Attention to detail
- Organizational skills
- Security awareness
- Time management
- Communication skills
- Health system navigation
- Conflict resolution
- Flexibility
- Multicultural awareness
- Child safety expertise
- Critical thinking
- Reliability and punctuality
- Professionalism and discretion
- Active listening
- Patience and empathy
- Maintaining safe environment
- Following directions
- Strong work ethic
- Emotional intelligence
Timeline
Ingage Security
Michael Hall
07.2025 - 07.2025
Team Member
Shake Shack
11.2023 - 11.2024
Crew Member
Chipotle
09.2023 - 01.2024
Crew Member
Honeygrow
05.2023 - 06.2023
Office Assistant
Phoenix Salons
01.2023 - 04.2023
Babysitter
Self-employed
08.2022 - Current
Crew Member
Popeyes Louisiana Kitchen
06.2022 - 01.2023
Hospital Aide
Monica Martin
12.2021 - 11.2022
Receptionist
Franklin Day-Night
01.2021 - 12.2021
West Catholic Preparatory High School